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Apology for disruption through Snow Hill on Tues 1 Feb 2011

Press Release   •   Feb 01, 2011 06:30 GMT

We are really sorry if you were caught up in the disruption affecting trains through Birmingham Snow Hill on Tuesday evening.

What happened?

Just after 1740hrs, the 1709 Dorridge to Worcester train broke down on the approach to The Hawthorns. On examining the train, one of our engineers confirmed that it had suffered a major engine failure and would therefore block the line until it could be recovered. Unfortunately, the nature of the failure meant that specialist equipment from Crewe was required to move the train, leading to the line being blocked for the rest of the evening.

What did we do?

We tried to run trains as close to the schedule as possible between Birmingham and Dorridge / Stratford. However, due to so many of our trains being trapped around Snow Hill, we used the trains we had further south to operate a shuttle service between Worcester and Rowley Regis rather than run through to Birmingham. To help people get between Birmingham and Rowley Regis / Stourbridge, we also arranged for National Express West Midlands buses and the Midland Metro to accept rail tickets on their services. In addition, Chiltern Railways ran their late evening London Marylebone to Stourbridge / Kidderminster trains via Birmingham New Street.

How did we do?

These situations are always difficult, but we tried to ensure that you had the information you needed to make decisions about your travel plans, partly through providing extra staff at Snow Hill station. We also broadcasted as much information as we could on our website londonmidland.com and via our Twitter feed.

Please email us if you would like to tell us how we did, or have any suggestions for the future.

If you were delayed by more than 30 minutes, remember you can claim compensation under the Delay Repay scheme - click here for details.

Once again, please accept our apologies if you were affected - and thank you for your patience.

Visit our newsroom website for the latest news, press releases and information about London Midland. You can also create your own account to receive our updates as soon as they are published, straight to your email inbox.  

Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west.  Over 60 million passenger journeys a year are made using on the network and London Midland manage 148 stations and operate
over 1,300 services a day.

London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia
is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, Southern (which includes Gatwick Express services), Southeastern and London Midland.  Further information on Govia is available at www.govia.info

London Midland has won a range of awards, including Best Local Transport Integration, four Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work.

In 2013 London Midland was awarded the Investors in People (IiP) Silver Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2012.

For more information about London Midland please visit the London Midland website or the newsroom website.

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