London Midland technician Craig Gundy is celebrating after scooping the company's 2012 Ambassador Award.
The awards, now in its second year, recognise the outstanding contribution made to the business by London Midland employees. Craig's efforts in dealing with an incident last year saw him voted the overall winner by the Ambassador Award panel.
The ceremony, held on Thursday 31 January, also saw a number of other awards handed out to crown what was a fantastic event.
London Midland Managing Director, Patrick Verwer, said, “I was delighted to announce Craig as our overall Ambassador Award winner and would like to congratulate him on such a fantastic achievement. Craig was voted the winner in a secret ballot of the Executive team and the Ambassador Award Panel.”
Well done to all the winners.
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Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west. Over 60 million passenger journeys a year are made using on the network and London Midland manage 148 stations and operate
over 1,300 services a day.
London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia
is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, Southern (which includes Gatwick Express services), Southeastern and London Midland. Further information on Govia is available at www.govia.info
London Midland has won a range of awards, including Best Local Transport Integration, four Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work.
In 2013 London Midland was awarded the Investors in People (IiP) Silver Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2012.