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Cross City Line re-opens ahead of schedule

Press Release   •   Feb 24, 2017 18:22 GMT

Cross City Line re-opens ahead of schedule

Train services have started running again on the Cross City line between Redditch and Lichfield. The route was expected to be closed for the whole Friday following Storm Doris.

Fallen trees and flying debris caused fourteen trains to be stranded on the route through Birmingham overnight. Network Rail has now cleared the lines and repaired the overhead power supply so that London Midland could rescue the trapped trains.

London Midland's director of passenger services, Tom Joyner said "This has been an exceptional situation with so much damage causing so many trains to be trapped. I would like to thank all our customers for the patience and understanding they have shown over the last two days."

London Midland is also reminding passengers who have been delayed by 30 minutes or more to claim compensation. Details can be found on the train company's website at www.londonmidland.com/delayrepay.

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Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west.  Over 70 million passenger journeys a year are made using on the network and London Midland manages  150 stations and operates  1,300 services a day.

London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, GTR (which includes Gatwick Express services), Southeastern and London Midland.  Further information on Govia is available at www.govia.info

London Midland has won a range of awards, including Best Local Transport Integration, five Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work.

In 2013 London Midland was awarded the Investors in People (IiP) Silver Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2014.

For more information about London Midland please visit the London Midland website or the newsroom website.

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