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Cross City performance is on the up

Press Release   •   May 12, 2014 12:25 BST

London Midland has achieved the highest level of performance on its Cross City service in twelve months.

The latest four week performance figures*show 89.9% of trains arrived within five minutes of their advertised time (PPM*).

The Cross City service which runs from Redditch, through Birmingham New Street, and on to Lichfield is the busiest commuter route in the midlands. Six trains per hour run through the centre of Birmingham in each direction, and approximately 32,000 passenger journeys are made each day.

Mark Goodall, London Midland’s head of Cross City Services said,” I am delighted that the measures we have put in place to drive performance and reliability are beginning to have an impact.

“London Midland has invested heavily in modifying and maintaining its fleet of trains which operate on the route, and this has without doubt contributed to the upturn we have seen.

“We will continue to scrutinise all areas of operational activity and remain committed to improving the overall journey experience for Cross City passengers”

Stephen Rhodes, Director of Customer Experience at transport authority Centro, said: “This is good news for the thousands of passengers using this vital route each day.

“It is a reflection of the work London Midland has done to improve punctuality and the challenge now is to build on this and drive up performance still further.”

The time and expenditure that Network Rail has committed to improving signalling and point equipment at New Street station has also paid dividends.

Cross City commuters travelling into Birmingham from Redditch, Alvechurch and Barnt Green will see further improvements at the end of the year when the service increases from two to three trains per hour.

The planned programme of work, part of a £24million improvement scheme, will see additional rails installed alongside the existing single track, creating a more flexible infrastructure.

Notes to Editors

*For the period ending 26 April 2014.

*PPM – Public Performance Measure – the calculation used to measure train operating companies’ performance.

Visit our newsroom website for the latest news, press releases and information about London Midland. You can also create your own account to receive our updates as soon as they are published, straight to your email inbox.  

Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west.  Over 60 million passenger journeys a year are made using on the network and London Midland manage 148 stations and operate
over 1,300 services a day.

London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia
is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, Southern (which includes Gatwick Express services), Southeastern and London Midland.  Further information on Govia is available at

London Midland has won a range of awards, including Best Local Transport Integration, four Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work.

In 2013 London Midland was awarded the Investors in People (IiP) Silver Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2012.

For more information about London Midland please visit the London Midland website or the newsroom website.


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