London Midland's Hartford Station team are celebrating after scooping the Customer Care Award at the Cheshire Best Kept Stations tenth anniversary awards evening.
The ceremony, held last week (Tuesday 22 January) in Northwich, attracted a 90-strong crowd including the Lord-Lieutenant of Cheshire and local Mayors.
Announcing the Awards, organiser of Cheshire Best Kept Stations, John Hulme, said, “Hartford Station won the “Customer Care Award” as a result of the positive comments we continually receive about the local booking office staff.
“The customer service, especially when seeking journey and fare information, is exceptional and second to none.
“We know of cases where travellers have travelled over ten miles to seek advice from the station staff.
“They should be congratulated on exceeding their customer's expectations.”
London Midland's Commercial Director, Richard Brooks, said, “This award is in recognition of the hard work and commitment of our Hartford Station team, which sees them go above and beyond for customers.
“We often receive positive feedback from passengers about the team, and their colleagues at Winsford Station, and it's great that their customer-focused efforts have been formally recognised."
Her Majesty's Lord-Lieutenant of Cheshire, Mr David Briggs, who was the special guest and presented the awards said, “The Annual Cheshire Best Kept Station competition is one of the most important community events of the year in Cheshire.
“It brings together a wide range of people from all over the county who care about the environment in which we live and of course it also gives a great incentive to many groups to ensure that Cheshire stations are kept not only neat and tidy but also full of flowers and other attractions.
“Everyone in the county owes a debt of gratitude to John Hulme who has for ten years masterminded this event and also to all the many people who do so much to ensure the splendour of our local stations.”
Chairman of Cheshire West and Chester Council, Cllr Pamela Booher, said, “I would like to applaud all the stations throughout Cheshire who have won these top awards as Cheshire's Best Kept Stations.
“I particularly wish to thank those volunteer groups who make a special effort on our stations and for many over a ten year period. They are our unsung heroes in the community.
“The Council has been very pleased to support our stations throughout Cheshire West and Chester as we appreciate the part we play can make a difference.”
You can find out more about the awards by visiting http://www.bestkeptstations.org.uk/
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Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west. Over 60 million passenger journeys a year are made using on the network and London Midland manage 148 stations and operate
over 1,300 services a day.
London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia
is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, Southern (which includes Gatwick Express services), Southeastern and London Midland. Further information on Govia is available at www.govia.info
London Midland has won a range of awards, including Best Local Transport Integration, four Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work.
In 2013 London Midland was awarded the Investors in People (IiP) Silver Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2012.