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Information is the key for passengers as more investment takes shape on Abbey Line

Press Release   •   Feb 10, 2011 06:20 GMT

Electronic information screens and platform announcement equipment is being installed along the Abbey Line in the latest phase of an investment programme.

The latest £300,000 investment along the Abbey Line, which runs between Watford Junction and St Albans, has been funded by rail operator London Midland and is part of the Quality Rail Partnership the company has with Hertfordshire County Council.

London Midland, Hertfordshire County Council and the Abbey Line Community Rail Partnership have already funded new waiting shelters, new signage, poster cases and improved accessibility along the line. St Albans Abbey Station has been completely modernised and work begins this year to improve facilities at the Watford end of the line.

In addition to funding, the work of dedicated local volunteers through the Community Rail Partnership has been crucial in the development and continued success of the Abbey Line.

Work to install the customer information screens has already begun at Bricket Wood and Watford North stations and will continue over the next few weeks at Watford Junction, Garston, How Wood, Park Street and St Albans Abbey.

London Midland commercial director Alex Hynes said: “We understand information is critical to allow our passengers to make choices and plan their travel more effectively. Working with our partners at Hertfordshire County Council and the Abbey Line CRP we've been able to achieve that.

“This latest investment means that passengers travelling along the Abbey Line will be able to enjoy accurate, real-time information via electronic displays and platform announcements.”

Stuart Pile, Executive Member for Highways and Transport, said: “The latest additions that London Midland has made to the Abbey Line will benefit everyone using the service. With passenger numbers rising every year, it's important that the information about the service is as accessible and accurate as possible.”

Visit our newsroom website for the latest news, press releases and information about London Midland. You can also create your own account to receive our updates as soon as they are published, straight to your email inbox.  

Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west.  Over 60 million passenger journeys a year are made using on the network and London Midland manage 148 stations and operate
over 1,300 services a day.

London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia
is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, Southern (which includes Gatwick Express services), Southeastern and London Midland.  Further information on Govia is available at

London Midland has won a range of awards, including Best Local Transport Integration, four Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work.

In 2013 London Midland was awarded the Investors in People (IiP) Silver Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2012.

For more information about London Midland please visit the London Midland website or the newsroom website.

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