London Midland has launched a new scheme to recognise employees who deliver outstanding customer service, teamwork and ideas.
The scheme encourages passengers, as well as colleagues, to nominate London Midland employees.
Employees can be nominated online by passengers at londonmidland.com. Every person nominated for an award receives a letter informing and congratulating them and winners are selected by a peer panel from different teams across the business. There are Ambassador Awards for outstanding service, amazing teamwork, contributing to the community, and innovation & ideas.
The winners each receive a presentation certificate, vouchers and a limited edition enamel Ambassador badge.
London Midland managing director Mike Hodson said: “'Everyday people in our business go out of their way to do something amazing for their colleagues or customers. We want to recognise and reward these efforts.
“The London Midland Ambassador Award is designed to recognise and celebrate people doing outstanding things.”
Passengers can nominate by contacting Customer Relations on 0121 634 2040 or click here.
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Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west. Over 60 million passenger journeys a year are made using on the network and London Midland manage 148 stations and operate
over 1,300 services a day.
London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia
is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, Southern (which includes Gatwick Express services), Southeastern and London Midland. Further information on Govia is available at www.govia.info
London Midland has won a range of awards, including Best Local Transport Integration, four Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work.
In 2013 London Midland was awarded the Investors in People (IiP) Silver Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2012.