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London Midland thanks stay-away passengers

Press Release   •   May 07, 2014 16:26 BST

London Midland has thanked passengers for not travelling over the bank holiday weekend.

Journeys to and from London Euston involved changes and coach travel, due to the improvement works being carried out in the Watford area.

This was the first of a series of weekend closures, as part of Network Rail’s £81m plan to provide a more reliable and robust railway between Milton Keynes and London Euston.

London Midland worked with Network Rail and other train operators in the run up to the closure to ensure that passengers were aware of alternative travel options in advance.

Barrie Cottam, London Midland’s Head of West Coast Services, said: “It was clear that many of our passengers got the message to plan their journey with another operator or to avoid travel altogether. 

"This really helped and we are grateful to those who made alternative plans.

“Our teams did a good job ensuring that passengers travelling with London Midland reached their destination as quickly and easily as possible.

“Our efforts are now focussed on doing an even better job during the August closures.

“I’d like to thank passengers for the patience, understanding and cooperation that they displayed over the weekend.”


The further closures will take place on the following dates:

2014

Saturday 9 August – Monday 11 August

Saturday 16 August – Monday 18 August

Saturday 23 August – Monday 26 August

Wednesday 24 December – Monday 29 December

2015

Saturday 14 February – Monday 16 February

Saturday 21 February – Monday 23 February

Friday 3 April – Tuesday 7 April


Visit our newsroom website for the latest news, press releases and information about London Midland. You can also create your own account to receive our updates as soon as they are published, straight to your email inbox.  

Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west.  Over 60 million passenger journeys a year are made using on the network and London Midland manage 148 stations and operate
over 1,300 services a day.

London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia
is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, Southern (which includes Gatwick Express services), Southeastern and London Midland.  Further information on Govia is available at www.govia.info

London Midland has won a range of awards, including Best Local Transport Integration, four Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work.

In 2013 London Midland was awarded the Investors in People (IiP) Silver Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2012.

For more information about London Midland please visit the London Midland website or the newsroom website.

 

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