With rail services winding down early on Christmas Eve, London Midland is advising passengers to plan ahead.
The train operator is broadcasting special announcements and has placed posters around its 148 stations to make travellers aware of changes to timetables over the holiday period.
London Midland analyses passenger counts and ticket sales each year to predict likely demand for services over Christmas and New Year. Additional carriages will also be added to some trains during the festive period to reflect changes in demand.
This year train services will start to thin out from around 1300 hours on Christmas Eve, with last train services finishing early. There are no trains Christmas Day or Boxing Day.
London Midland’s commercial director Richard Brooks explained, “We want everyone to have a safe and comfortable journey this Christmas.
“One of the best ways to achieve this is to plan well ahead as all train operators amend their timetables over the festive period. This is to reflect the reduction in demand for services and major engineering works, including the redevelopment of Birmingham New Street station. Our work will continue long after our passengers have gone home.”
Customers can check timetables and plan their journey online, in advance, or on the move via the mobile site www.londonmidland.com. IPhone users can also download the London Midland app.
Detailed information on Christmas and New Year timetable changes can be found here: www.londonmidland.com/your-journey/journey-planning/christmas/
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Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west. Over 60 million passenger journeys a year are made using on the network and London Midland manage 148 stations and operate
over 1,300 services a day.
London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia
is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, Southern (which includes Gatwick Express services), Southeastern and London Midland. Further information on Govia is available at www.govia.info
London Midland has won a range of awards, including Best Local Transport Integration, four Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, two IOIC award for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work.
In 2013 London Midland was awarded the Investors in People (IiP) Silver Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2012.