The 100-strong team at Snow Hill station has received a vote of thanks, as it reached its 25th anniversary of service. On 2nd October 1987, the station was opened by then-rail authority British Rail in a bid to revitalise travel links across the Second City. A quarter of a century on, the London Midland station is among the most popular in the Midlands and is used by nearly six million passengers every year.
“I am proud to know that our colleagues have played such a huge part in making Snow Hill station an increasingly important part in the life of the city of Birmingham,” said London Midland's Retail Manager Mark Lawton. “It is a privilege to have such a great team onboard that is as dedicated to customer service as it could be. I would like to thank to extend a very special thank you to every driver, conductor, supervisor and colleague in the ticket office and on the platforms that make Snow Hill Station what it is today.”
Snow Hill-based conductor Roger Taylor, who was nominated in the Outstanding Customer Services category for the industry-leading Rail Staff Awards, said: “It's nice to see that the general public do appreciate our work and commitment. Being recognised for our work over the last 25 years gives me a sense of pride and a feeling of a job well done.”
Today only Milton Keynes Central, with its close proximity to London, comes close to hosting as many passengers per year than Snow Hill in London Midland's 147-station network.
There has been a railway station on the site Snow Hill now occupies since 1852, when service began under the name Livery Street Station. Renamed Snow Hill six years later, it became a part of an increasing number of cross-country routes as the UK's rail network developed. This trend continued until the late 1960s when services were gradually re-routed to the city's other stations – New Street and Moor Street.
Within a decade, services had stopped and the station was largely demolished. But by the dawn of the 1980s, civic leaders saw Snow Hill's potential in creating a cross-city plan, which paved the way for its rebirth in 1987 and subsequent increase in services to Warwickshire, the Black Country, Worcestershire and London.
Now one of Birmingham's most famous landmarks, the three-platform station's importance is set to increase with the planned extension of the Midland Metro service from Snow Hill, where it currently terminates, into New Street Station.
Ben Payne, delivery manager, added: “Snow Hill has been a significant part of many peoples' lives. There are many who have passed through this station every day for many years - and a number of the station team have been here equally as long! This is a great opportunity for me to say thank you to all our passengers and my team who work all day, every day, to make their journeys as smoothly as possible.”
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Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west. Over 60 million passenger journeys a year are made using on the network and London Midland manage 148 stations and operate
over 1,300 services a day.
London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia
is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, Southern (which includes Gatwick Express services), Southeastern and London Midland. Further information on Govia is available at www.govia.info
London Midland has won a range of awards, including Best Local Transport Integration, four Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work.
In 2013 London Midland was awarded the Investors in People (IiP) Silver Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2012.