The Cross City Line from Lichfield to Redditch via Birmingham is expected to remain closed today (Friday 24 February) as a result of damage caused by Storm Doris. Bus replacement services will operate on parts of the route. There is also ticket acceptance on National Express West Midlands buses between Sutton Coldfield, Birmingham and Longbridge.
The remainder of the London Midland network will be open today but passengers are advised to check before they travel. There will be some cancellations and some services will have fewer carriages as many trains were trapped overnight as a result of lines being closed by storm damage.
London Midland’s director of passenger services, Tom Joyner said “I would like to thank our customers for their patience and understanding as we have been dealing with the exceptional impact of Storm Doris. Network Rail colleagues have worked hard to clear and repair as many routes as possible to get Britain moving again this morning. However the damage to the Cross City Line will take longer to repair.”
The train company is reminding passengers who have been delayed by Storm Doris to claim compensation. Full details can be found at www.londonmidland.com/delayrepay
Visit our newsroom website for the latest news, press releases and information about London Midland. You can also create your own account to receive our updates as soon as they are published, straight to your email inbox.
Since 2007, London Midland has been providing train services to and from London in the south, to Birmingham in the Midlands and Liverpool in the north-west. Over 70 million passenger journeys a year are made using on the network and London Midland manages 150 stations and operates 1,300 services a day.
London Midland is owned by Govia, the partnership between the Go-Ahead Group and Keolis. Govia is the UK’s busiest rail operator, responsible for nearly 30 per cent of UK passenger rail journeys through its three rail companies, GTR (which includes Gatwick Express services), Southeastern and London Midland. Further information on Govia is available at www.govia.info
London Midland has won a range of awards, including Best Local Transport Integration, five Rail Business Awards for marketing, public relations and customer information, five Golden Spanner Awards for Engineering, three IOIC awards for internal communication and three Railstaff Awards for Outstanding Customer Service, Lifesaving and Charity Work.
In 2013 London Midland was awarded the Investors in People (IiP) Silver Award and been awarded the 5 Star award by the European Foundation for Quality Management (EFQM) in 2014.