MITIE, the strategic outsourcing and asset management company, has been awarded a threeyear contract to deliver reception services at London South Bank University (LSBU) in Southwark. With a team of 24, MITIE will manage the reception areas within 11 University campus buildings, serving students, staff, visitors and members of the public.
The University were looking for a supplier who could deliver a customer focused and professional reception service that creates an excellent lasting impression of LSBU. As specialists in providing five star front-of-house services, MITIE’s client services team were able to offer bespoke customer service training and a proven track record in delivery, while bringing value for money and a flexible approach across the reception contract.
Colin Holland, Head of Security at LSBU, comments:
“We recognise the significance of our reception areas and the importance of both the image they create and the services they provide for our students, visitors and staff in reflecting the professional aims of our University. During the tender process, LSBU was particularly impressed by the emphasis placed by MITIE on its approach to quality and delivery of exceptional and professional customer services. LSBU looks forward to the commencement of the contract with MITIE and the changes it will bring.”
For further information, contact:
Julia Orr, PR & Events Manager, MITIE Client Services
T: 020 7089 2564, M: 07824 834892, E: firstname.lastname@example.org
Notes for editors
What is MITIE?
We’re the strategic outsourcing and asset management company.
What does that mean in practice? Providing everything from strategic consultancy, to world-class delivery on the ground. From long-term infrastructure planning, to facilities management, property and engineering services. Our strategic input can add value at the highest level, while our practical management expertise can save customers money and maximise their returns.
At the same time, it’s not just what we do, but how we do it that makes us different. Our people are passionate about what they do, committed to working in partnership with their clients, and will always look for a fresh answer to a new challenge.
We work with our clients in three ways; some take full advantage of our whole range of expertise by buying the whole suite, others may only need one aspect of what we do:
Strategy and consultancy
+ Facilities and project management
+ Service delivery
In other words, we think, we manage, and we deliver.
The thinking phase is all about finding strategic answers to long-term challenges about assets and resources. Facilities and project management puts those plans in place, and our unrivalled range of services is one of the best in the business.
There’s a lot more to MITIE than you probably think. We’re a big company with big ambitions - a leading FTSE 250 support services business, with more than 54,000 people, revenues in excess of £1.7bn, and a reputation for being the best.