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Müller places food service delivery operation under review

Press Release   •   Apr 17, 2018 16:01 BST

A food service delivery operation supplying fresh milk and other products to 3,000 non-residential customers in England and Wales which is suffering losses of around £5m per annum, is to be reviewed by Müller Milk & Ingredients.

The company has confirmed a 45 day review and consultation, placing 250 roles at risk of redundancy. It wants to use the time to assess whether existing food service customers, which include workplaces, restaurants, pubs, bakeries and contract caterers, can be better serviced in other ways by Müller or by alternative providers.

The household and educational business managed by sister company, Milk & More is not affected by the review and consultation. Müller is fully committed to its strategy to build all aspects of this business.

Andrew McInnes, Managing Director at Müller Milk & Ingredients said: “Whilst the Müller Milk & Ingredients food service operation is a very small part of our overall business, it is vital that it is profitable and viable. It is clearly unsustainable in its current format.

“We would therefore like to take this time to assess the role and fit of this part of our business within our wider strategy for the future, and determine whether there are better and more sustainable ways to supply the needs of our smaller food service customers.”

Müller has stressed that it will work to fully evaluate and understand the most appropriate course of action for its employees, customers and the food service business. The outcome of the review will not be determined until this work is completed.

The company is committing unprecedented levels of investment to secure a sustainable and vibrant future for Britain’s biggest fresh milk and ingredients business.

Müller Milk & Ingredient’s strategy has three focuses:– improving the capability and profitability of its existing business; continuing to develop products which add new value to the categories and markets it serves; and evaluating and entering new, growing channels and markets for its products.

The food service delivery operation was acquired two years ago as part of the Dairy Crest dairies business, and represents less than 2% of the company’s turnover.  

Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs 27,500 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers.

The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK, picked from shelves more than 208 million times each year. Müller UK & Ireland comprises three business units:

Müller Milk & Ingredients is Britain’s largest producer of branded and private label fresh milk, cream, butter and ingredients products, with a network of dairies and depots servicing customers throughout the country.

Müller Yogurt & Desserts is the UK’s leading yogurt manufacturer responsible for major brands like Müllerlight, Müller Corner and Müller Rice. It produces chilled desserts under licence from Mondelez International and supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.

Milk & More delivers daily essentials to more than 500,000 homes in Britain, via a network of 57 local fulfilment centres. The milkman is arguably the original home delivery service and Milk & More is ensuring that this great British tradition continues to flourish.

Müller is an Official Supporter of the British Athletics team. With branding and activation rights for four events in 2018 and three events in 2019, Müller aims to empower consumers to make active and healthy lifestyle choices.