Blog posts • Apr 19, 2017 11:44 BST
There was a time when mailroom personnel simply sorted and delivered incoming post and managed the distribution of outgoing mail. But times have changed. One of the main interfaces with an organisation is the mail it receives every day, and with postal threats among the most common types of criminal attack on organisations, the mailroom is a critical point of vulnerability.
Blog posts • Apr 12, 2017 14:30 BST
It's been a while since there has been such an important, infamous, famous and talked about letter as the one penned by Theresa May and hand delivered to Donald Tusk, President of the European Council, by Britain’s top man in Brussels, Sir Tim Barrow, on the 29th March 2017.
Blog posts • Mar 29, 2017 15:31 BST
On Monday 27th March, Royal Mail’s tariff changes came into effect. Announced in February, the amendments have seen a host of increases across franking machine and parcel prices. The Royal Mail took the decision in order to keep providing its excellent service, but calculating how the changes will impact businesses isn’t always straightforward.
Blog posts • Mar 20, 2017 14:52 GMT
Political extremists, terror groups, and even disgruntled former employees pose a serious threat to businesses and organisations across Europe. The recent Paris letter bomb attack and suspicious package containing white powder sent to Vanquis Bank call centre in Chatham underlines the importance of screening items and people entering your premises.
Blog posts • Mar 14, 2017 16:46 GMT
Here at Neopost we’re always looking for creative ways to help our customers streamline their communication processes. A prime example of this is our work with Castelan Group, which provides product warranties and handles claims for a number of well-known UK brands, including Argos and Furniture Village.
Blog posts • Mar 10, 2017 14:30 GMT
It would seem that across the pond a certain “New Administration" is still coming to grips with how to communicate its message to its given audience and indeed how to control the information it puts out. It's not an easy thing to get right.
Blog posts • Mar 02, 2017 14:30 GMT
For the fourth consecutive year, Gartner has named GMC Software, a Neopost company, as a ‘leader’ in its Magic Quadrant for Customer Communications Management (CCM) Software. The announcement reinforces GMC’s position as one of the foremost organisations in the space, with its innovative thinking and products setting the pace for the rest of the industry.
Blog posts • Feb 27, 2017 16:03 GMT
In order to keep providing its excellent services, The Royal Mail has announced that its price changes across franking machine and parcel tariffs will come into effect 27th March.
Blog posts • Feb 23, 2017 13:17 GMT
In this blog series we’re looking at effective quoting and invoicing. The first blog provided an overview of these business-critical operations, while the second blog looked at the impact of bad processes. With many small businesses turning to technology to improve and streamline processes, this blog considers how to successfully digitise quoting and invoicing.
Blog posts • Feb 15, 2017 11:30 GMT
In blog one of this series we looked at the basics of quoting and invoicing, discussing what they are and the role they play in generating cash. Yet, many still rely on inadequate processes when managing these vital functions. We take a look at some of the most common and the impact they can have on small businesses.
Blog posts • Feb 09, 2017 14:30 GMT
The quote to cash process, essentially the way that companies create their revenue stream, is a key part of any business’ daily life. Done well, it supports healthy cash flow; done badly it can result in loss of business and harmful payment delays which can be devastating for small businesses.
Blog posts • Feb 08, 2017 14:15 GMT
On Tuesday 21st February, Neopost is co-hosting the Public Sector Channel Shift Seminar with techUK. Held at a central London location, the half-day event will explore the communications challenges of digital transformation, how organisations can implement their own digital change journeys and reveal insights into experiences within the public sector.
Blog posts • Jan 31, 2017 11:30 GMT
Direct mail is the perfect communications tool for raising awareness of your business, promoting your products, services and special offers and building customer relationships. In this blog series we’ve explored how to plan, budget and get the data for your direct mail campaign and how to manage the creative, production and postage.
Blog posts • Jan 25, 2017 14:30 GMT
Direct mail is the perfect communications tool for raising awareness of your business, promoting your products, services and special offers and building customer relationships. In the first blog in this series on how to create effective direct mail campaigns we covered the first three stages of planning, budgeting and data. Here, we look at creative, production and postage.
Blog posts • Jan 04, 2017 14:59 GMT
To produce your multi-channel communications strategy you must first understand the role and importance of the available channels. Once you have this, you can effectively construct and implement your programme. To help you do this, in this concluding blog in the series, we look at how to plan multi-channel communications and the tools you need.
Blog posts • Dec 20, 2016 11:36 GMT
For many organisations, compliance is simply viewed as a necessary bolt-on. A cumbersome process that is tackled at the end of the project and a common cause of frayed tempers. However, it is possible to turn compliance into a source of competitive advantage; but to do this, it needs to be included in business processes from the beginning.
Blog posts • Dec 15, 2016 15:29 GMT
A multi-channel communications strategy relies on the effective use of data. Customer information and the insight gained from it through good data management feeds your communications channels to inform each and every customer interaction. Our earlier blogs in this series have explored why multi-channel communication is important and the critical role of data.
Blog posts • Dec 14, 2016 16:20 GMT
Digital communications has changed the way we keep in touch in our business and personal lives but when it comes to Christmas greetings, traditional mail is still the best. According to Royal Mail research, 72 percent of people who celebrate Christmas prefer receiving a traditional card to getting a festive message via text or social media.