Northwich, based, Weaver Vale Housing Trust is a social housing provider established in 2002. The Trust sends letters regularly to its tenants, but a change in regulations meant that it was required to send quarterly payment statements to all its 6,500 customers.
Weaver Vale has been a Neopost customer almost since the Trust was founded. Their old Neopost folder-inserter had served them very well, but a change was required to help with the added burden of sending out quarterly statements. Neopost’s Account Manager recommended the DS-85 folder-inserter as the ideal replacement for the Trust’s existing machine.
The DS-85 is quick, versatile and easy to use, with sophisticated process controls to manage content and process up to 4,000 items an hour. The flexFeeders used by the DS-85 handle just about any insert size or type including A4, A5, leaflets, postcards or envelopes. Up to 10 sheets can be folded into a single envelope.
Joyce and her team immediately put the DS-85 through its paces. “We send out a lot of correspondence to our tenants including customer service surveys which always follow any repairs done to properties. So we are sending out over 2,000 items a week and it has been very reliable. It is a big improvement on the previous machine and staff in all our departments have been impressed with its speed and efficiency.”
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