Neopost, Europe's leading supplier of mailing solutions, has achieved its highest levels of customer satisfaction following continuing and on-going investment in its call centres and customer service operation.
The latest Neopost Customer Satisfaction Survey conducted by independent market research company Opinionway shows that over the last 18 months the overall satisfaction level amongst Neopost customers has risen to a record high of 96% that are Very or Extremely Satisfied.
Nine out of 10 Neopost customers said they would buy Neopost products again; 92% said they would recommend Neopost to others.
The survey, which monitors the attitudes of Neopost customers and those of its nearest competitor, shows that over the same period, satisfaction levels for its main rival fell across the board.
For the first time, Neopost scored more highly than its competitor* in the three main measures of customer satisfaction (loyalty, recommendation and intent to purchase) and in all 10 facets of the customer/supplier relationship (equipment use, equipment installation, maintenance, sales representative, supply management, process of adding funds, postal rate change, administration, invoicing and online support).
Customers most value the reliability and ease of use of Neopost equipment, but they also value all the elements which make up a great service surround.
Warren Tait, Neopost customer services director, said: “This is the 12th Customer Satisfaction Survey Neopost has commissioned in four years and we are delighted with the results. They validate all the hard work we have put in over the last 18 months and show how our commitment to customer service has led to improvements in every part of our business, from telesales to equipment installation, maintenance and online support. In each of the last three surveys, our scores have carried on going up and we are determined to maintain that trend and put even more distance between us and our competitors.”
In a separate survey, customers cited high levels of customer service as one of the things they liked most about Neopost, along with the ease of use of equipment, its reliability, value for money and the quality of machine servicing and maintenance.
To find out more about why Neopost is the Number 1 supplier of mailing solutions in Europe, please visit the Neopost blog at www.neopost.co.uk/blog/10-reasons-love-neopost*Neopost customers were asked to score Neopost, and the competitor’s customers were asked to score the competitor’s performance.
Neopost are a leading supplier of mailroom solutions in the UK and globally.
Direct presence in 19 countries
800,000 customers in 90 countries
Listed on the Paris Euronext
Circa €1 billion global turnover
We are a reliable partner that designs, delivers and supports solutions. Our solutions make mail faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally.
Our intelligent software solutions improve deliverability and help manage the mail process from creation to delivery and receipt so it is easier to rationalise and control mail content and interface physical and electronic communications.
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From small businesses to large national accounts we work within both the private and public sectors, for any type of mail, volume and postal carrier.