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Neopost distils the essence of good customer service

Press Release   •   Dec 18, 2013 11:44 GMT

Romford, December 18th 2013: What is the secret of good customer service? This is a question that many businesses will ponder.

At Neopost, it is never far from our minds. We have been monitoring customer attitudes at regular intervals for more than four years and have used the findings of these surveys to improve service levels throughout our business.

As a result, we have just achieved our highest ever customer satisfaction level of 96% Very or Extremely Satisfied, and outscored our main competitor in the 10 key areas that affect the customer experience, including administration, sales, invoicing, equipment installation, supplies management, maintenance and online services.

What's more, our scores have gone up in each of the last three surveys we have commissioned, indicating that our investment in customer service is paying rich dividends.

Our experience has taught us that no single factor guarantees good customer service. Rather, it is the product of a corporate culture that puts the customer first at all times, from designing our products to be reliable and easy to use, to providing local support and even helping customers with their cash flow by allowing them to pay for postage in arrears.

Based on the results of our customer surveys, we have put together a list of ten Good Reasons to Choose Neopost highlighting the many ways in which we are making life easier for our customers. The Neopost blog post helps explain why Neopost is Europe's leading supplier of mailing solutions and provides useful pointers for managers in other industries by showing how we are meeting the needs of a diverse customer base of 800,000 businesses in 90 countries.

Find out more at

Neopost are a leading supplier of mailroom solutions in the UK and globally.

Direct presence in 19 countries
800,000 customers in 90 countries
5,500 employees
Listed on the Paris Euronext
Circa €1 billion global turnover
We are a reliable partner that designs, delivers and supports solutions. Our solutions make mail faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally.

Our intelligent software solutions improve deliverability and help manage the mail process from creation to delivery and receipt so it is easier to rationalise and control mail content and interface physical and electronic communications.

Our solutions deliver:

Cost Savings
Process Management
Effective Communications
From small businesses to large national accounts we work within both the private and public sectors, for any type of mail, volume and postal carrier.

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