Neopost Limited, a global leader in document, mail and parcel processing solutions, recently announced the launch of its IMW-20 document management system. As part of the testing phase Neopost needed a number of test sites for the new technology. Neopost decided one of the best test applications for the new system would be their own engineers support group within their service department.
Handling paper documents took up too much time and space
Neopost’s field service reports were filed manually in a large filing room. To retrieve one of these reports the process was to manually locate the report in a filing cabinet; scan it as an attachment to the support operator’s own e-mail account using the scanner on a multifunction printer; forward the attached report to the customer, and then re-file the original report in the filing cabinet. Each of the four support group team members might need to do this several times a day, which was a drag on productivity.
The new solution
The Neopost IMW-20 document system streamlined this whole process. The system can digitise, process and store incoming mail and internal documents such as the Neopost service reports with just one touch providing a digital alternative to paper documents.
Paul Hinkins, Product Manager, Neopost commented “While the time and productivity benefits of the IMW-20 are significant, the system has provided additional ROI value,” says Paul. The old filing room has been emptied of filing cabinets and is now a meeting room that can seat eight. As there is a great pressure on meeting room venues at our head office, this has proved to be a major bonus.”
Neopost are a leading supplier of mailroom solutions in the UK and globally.
Direct presence in 19 countries
800,000 customers in 90 countries
Listed on the Paris Euronext
Circa €1 billion global turnover
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