Romford, 4th June, 2013. Neopost Limited, a global leader in document, mail and parcel processing solutions, today announces that their employee Alan Woodford has won the Best Contact Centre Manager of the year award at the London and South East Contact Centre Forum awards ceremony held at the Park Plaza Hotel on 17th May, 2013. The Forum provides a regional Operations user group for an area that is home to over 1,000 Contact/Call & Customer Service Centres.
The Neopost contact centre is based in Romford, Essex and employs 142 agents to manage 1800 technical and administrative queries per day. Neopost has invested significantly in award winning telephony leveraging technology to improve productivity and improve the customer experience at the same time.
Trevor Butterworth of SECCF said the quality of candidates was very high and judging was very close, the award was judged across seven criteria:
· Current role and personal progression
· Performance of the work area responsible for
· Recruitment, training and development
· People and communication
· Policies and legislation
· Planning and technology
Warren Tait, Customer Services Director, Neopost Limited, says.”This award is another important milestone as we seek to benchmark ourselves against the best in the industry. I am even more pleased by the high quality customer experience that Alan and his team deliver. We know we score well against our competitors on customer satisfaction and the customer contact centre is key to this. Well done to the whole team on a job well done, day in day out.”
Neopost are a leading supplier of mailroom solutions in the UK and globally.
Direct presence in 19 countries
800,000 customers in 90 countries
Listed on the Paris Euronext
Circa €1 billion global turnover
We are a reliable partner that designs, delivers and supports solutions. Our solutions make mail faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally.
Our intelligent software solutions improve deliverability and help manage the mail process from creation to delivery and receipt so it is easier to rationalise and control mail content and interface physical and electronic communications.
Our solutions deliver:
From small businesses to large national accounts we work within both the private and public sectors, for any type of mail, volume and postal carrier.