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Netigate Reinforces Exceptional Growth Trajectory with Key Executive Hire

Press Releases   •   Sep 02, 2016 10:00 BST

Netigate, the leading European provider of survey and feedback solutions – empowering organizations and businesses with greater insight about their customers and employees – welcomes its fourth key addition of the year to its Norwegian operations, bolstering the company’s rapid expansion.


Netigate has already achieved significant new sales and customer growth for the year to date, including:
-Revenue Growth YTD (Group): 35 %
-Sales Growth YTD (Norway): 61%

A host of new customers have also joined the fold, trusting Netigate to deliver insights that will drive their growth, such as: KLP, Opera Software, Broadnet, Sector Alarm, Hydro Aluminium and Bama Group.

Merete MedleMerete Medle joins the company as Head of Customer Relations, with responsibility for our Customer Relations Department in Norway. She has more than 15 years of experience in the area of client success.

Merete arrives from Telia where she has been managing the Net Promoter Programme in Telia Norway. Her key roles have been gathering data on customer attitudes towards the company, both in general and at specific waypoints along the customer life cycle. Analysing inputs and understanding key drivers of attitudes has enabled Telia to identify and work with root causes to improve their overall customer experience.

“Merete is an energetic, hardworking and determined individual with an excellent track record. I am very happy to have her on-board as a key part of the Norwegian management team, especially at a time when the company is rapidly gaining momentum,” said Paul Vuijsters, Country Manager.

“I truly believe that by systematically using insight from voice of customer programmes, every company can gain lasting competitive advantages. This is where I see a great fit between Netigate’s unique survey and insight solutions and companies’ increasing need to understand their market and customers. I am looking forward to helping our customers become even stronger by using the Netigate platform,” said Merete.

“We are very excited to have Merete on-board. I am convinced that her experience and drive will be extremely valuable, both for our Norwegian operations and on a global level, as we continue to lead the vanguard of insight solutions that are disrupting the big data market,” said Tobias Thalbäck, CEO.

Netigate, the leading European provider of survey and feedback solutions – empowering organizations and businesses with greater insight about their customers and employees – welcomes its fourth key addition of the year to its Norwegian operations, bolstering the company’s rapid expansion. Netigate has already achieved significant new sales and customer growth for the year to date.

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After a Record Year in 2015, Netigate Does its Best Q1 Ever

Press Releases   •   Apr 05, 2016 10:53 BST

After a record year in 2015, Netigate does its best Q1 ever Netigate continues to grow strongly in all markets, especially in UK and DACH, where the company continues to gain market share. Among the new Netigate customers are some of the world’s leading brands: BMW, Saint-Gobain, Greenpeace and Nespresso.

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Netigate Announces Over 40 Jobs at its New International Headquarters in Cork

Press Releases   •   Jan 20, 2016 07:54 GMT

Netigate, a leading European provider of cloud-based services for online surveys, today announced the establishment of its International Headquarters in Cork, creating 41 new sales, technical support and account management roles. The announcement is supported by the Department of Jobs, Enterprise and Innovation.

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Netigate Experiences Substantial Growth in 2015 - Enters New Markets in 2016

Press Releases   •   Jan 13, 2016 11:53 GMT

Netigate Experiences Substantial Growth in 2015 - Enters New Markets in 2016 2015 was a strong year for Netigate, the world’s number one insight platform. Netigate experienced substantial growth in the area of customer and employee insight and market research, entered new markets, expanded service offerings and initiated strategic partnerships.

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​Good news for all our Spanish speaking users!

News   •   Aug 28, 2015 12:50 BST

The complete Netigate interface is now available in Spanish. Now it is even easier and faster to create, conduct and analyse your survey in your own language.

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Netigate’s ready-made surveys facilitate management of feedback throughout the customer journey

Press Releases   •   Jun 11, 2015 12:10 BST

When a customer buys a product or service, this is in itself only a small part of a long journey which consists of all the elements before, during and after the purchase. A negative experience at any stage of this journey may result in you losing a customer. With Netigate’s new survey library, you can quickly and efficiently gather customer feedback and immediately react to negative criticism.

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Netigate launches new functionality for embedded questions in e-mail circulars

Press Releases   •   Jun 02, 2015 10:38 BST

E-mail is currently the most widely used method for distributing surveys online, but getting a high click rate from an e-mail circular is a challenge for many. Netigate’s new functionality for embedded questions in e-mail circulars helps to increase response rates on short surveys and supports the work of ongoing customer loyalty measurements such as Net Promoter Score.

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A lack of time is no excuse for deprioritising customer loyalty

News   •   May 05, 2015 14:18 BST

“No, there’s no time to measure and analyse customer loyalty. Focus is to prevent churn.” I hear variations on this statement every now and then from representatives of management teams. A lack of time is a modern phenomenon suffered by most companies. However, the argument above is like putting a plaster on an injury and hoping it will get better instead of trying to heal it from within.

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Why the customer journey plays a significant role for your business

Blog posts   •   Apr 21, 2015 08:52 BST

Identifying and grading your customers’ touchpoints in the customer journey are the first steps to enable you to get a full grip of the customer satisfaction levels in your organisation. Allowing customers to give feedback and speak their mind along the way will help give you a full understanding of the customer experience and a great foundation on which to grow and improve your business.

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Sample Questions for a Churn Survey to Improve your Churn Rate

Blog posts   •   Mar 27, 2015 08:47 GMT

There is usually a lot of focus in the business on making sales. However, one of the key triggers of successful businesses is to ensure your customers also remain customers. To track the cancellation of your customers the term churn rate is used. In this post, I’ll be examining a way to improve your churn rate and push it down closer to 0% using churn surveys.

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Contacts 4 contacts

  • Press Contact
  • CMO
  • saeid.mirzaie@netigate.se
  • +46 (0) 8 411 71 10

About Netigate

The customer and employee insight platform

Netigate is a leading European provider of cloud-based services for online surveys that are primarily used for voice of customer, employee performance and market research. With more than 2,000 clients in more than 30 countries and across all industries, Netigate helps organisations gain valuable insights, make better business decisions and improve processes. Netigate’s headquarters are in Stockholm, Sweden, and clients include many leading companies around the world such as Electrolux, Ericsson, Vodafone, E.ON and DB Schenker.