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Why customer satisfaction is so important

News   •   Sep 01, 2014 12:33 BST

86% of consumers have quit doing business with a company because of a bad customer experience and it is 6 to 7 times more costly to acquire a new customer than retaining an existing one. Everyone knows that customer satisfaction is important but every now and then we need a reminder.

Check out this infographic that shows you why you must focus on customer satisfaction!

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