The BCI

Inconsistent understanding of organizational resilience

News   •   Jan 28, 2016 11:19 GMT

Two thirds (64%) of CEOs admit that the concept of organizational resilience is inconsistently understood across their business, despite 70% believing it to be vital to the long-term viability of their operation. This is according to research commissioned by BSI.

Encouragingly 28% of CEOs are confident they secure an advantage in the market from organizational resilience, almost half (49%) claiming it enhances their company’s reputation and 39% suggesting it has improved their organization’s competitiveness through quicker and better targeted responses to opportunities. The research also found that North American firms are more than twice as likely as European firms to have boosted the quality of their products and services through organizational resilience, something that is most commonly held back by short-term financial thinking, a lack of skills and a failure to focus on the management of resilience.

Howard Kerr, Chief Executive of BSI commented: “CEOs may become so risk averse that they’re not only missing out on opportunities, but potentially undermining the long-term resilience of their organizations. Leaders need to have confidence in the ability of their team to remain agile and adaptive, while maintaining robust processes in the face of uncertainty. Ultimately today’s challenging conditions offer an opportunity to forge stronger team dynamics and delivery.

Worldwide more than half of CEOs (52%) attributed failures in organizational resilience to a lack of skills amongst their workforce. In a signal as to the importance of the issue, more than half (57%) of CEOs take personal responsibility for driving organizational resilience across their business. Just a quarter (25%) entrusted responsibility to colleagues below C-level in their seniority.

Kerr concluded: “Change must be led from the top. Organizations can be surprisingly naive, ignoring advice and best practice until they experience a setback themselves. CEO resignations aren’t just token sacrifices; they are a symptom of a wider malaise. Adapting and coping with change is a team effort, based on a culture of excellence across people, products and processes. True leaders recognize that Organizational Resilience is a strategic imperative across the whole business.