Panasonic UK News

New LUMIX Premium Service Provides the Best Support, Maintenance and Repair for LUMIX G DMC-GH4, DMC-GH4R and DMC-GX8 Customers

News   •   Feb 26, 2016 09:30 GMT

Panasonic has unveiled an all-new service to help customers get the most from their LUMIX G cameras. The Premium Service provides unbeatable customer support, maintenance and repair from engineers who know LUMIX G cameras and lenses better than anyone. With a designated hotline, plus fast-lane delivery and repair, LUMIX Premium Service ensures that any issues are resolved quickly, efficiently and with minimum hassle.

Initially available for owners of the LUMIX G DMC-GH4, DMC-GH4R or DMC-GX81, the new service is split into two tiers to ensure there is a level of support to match each customer’s specific needs – from amateur photographers who want peace of mind, to full-time videographers who need their LUMIX in perfect working order every single day.

Available to buy from February 29th 2016, the service starts at just £79 for an annual Premium BLUE membership and Premium GOLD plans available for £129.

Premium BLUE Service

All Premium Service customers will receive a special service hotline number. Open 9am – 5pm on weekdays, the hotline provides access to a Panasonic expert trained specifically to handle enquiries regarding LUMIX G cameras.

In the unlikely event that a registered LUMIX G DMC-GH4, DMC-GH4R or DMC-GX8 needs to be repaired, all Premium Service customers can have their devices personally collected by Panasonic. It’s as easy as calling the LUMIX Premium Service hotline and providing a time and location that is most suitable. The LUMIX device will then be transported to Panasonic’s Authorized Service Centre and passed on to the Fast Lane Repair Track.

During every repair process, both the main body and lens unit of the LUMIX G DMC-GH4, DMC-GH4R or DMC-GX8 will be tested for the latest firmware version and updated as appropriate.

Panasonic aims to return every device within three days2. If this is not possible for any reason, Premier Service customers will be offered a loan unit at no extra charge.

Premium GOLD Service

In addition to the services provided by Premium BLUE membership, Premium GOLD Service customers can also benefit from professional sensor and eye viewfinder cleaning. Cleaning is carried out to the highest standards and takes place in a dust-free cleaning environment with sensitive, non-alcohol chemical cleaning liquids.

See below for a full breakdown of services provided;

Service Premium BLUE Premium GOLD
Designated Hotline Yes Yes
(Mon to Fri 09 - 17 )
(Local Tariff applies, Mobile Phone rates can be higher)
Website Yes Yes
For easy Premium Service registration and Service arrangement
Pick-Up und Return Logistics (*) Yes Yes
Express 1 day transport from / to Service Centre
Fast Lane Check & Repair (*) Yes Yes
1 day product repair and complete unit functionality
Number of Maintenance Cycles included - 1
Sensor Cleaning & Eye View Finder Cleaning (once-only) No Yes
Dust free cleaning environment with non-alcohol chemical cleaning
liquids but best protection of coatings

Firmware Update (once-only)
Yes Yes
Verification of Main Body and Lens Unit Firmware
Version and update to latest version
Loan Unit offer After exceeding
3 days (*)
Loan units will be offered for dispatch in case of Service fails to keep Turnaround Times
(*) excluding weekends and bank / public holidays
Period of Premium Service Coverage 1 Year 1 Year
Starting from the day of Product Registration
Recommended Retail Price 79 GPB 129 GBP

Notes to Editors:

[1] LUMIX Premium Service to be available in the UK, Republic of Ireland and Germany, and will roll out to other countries in due course.
[2] Five days in Republic of Ireland