Jay Edmonds describes how a growing number of organisations are choosing integrated ERP and knowledge management solutions to drive even more effective execution: to reduce costs and improve service levels.
Large-scale ERP (Enterprise Resource Planning) systems are nothing new, and Knowledge Management Systems (KMS) have been around for years. So what’s different? “The difference today is how these systems are being implemented and operated to deliver true Resource Planning & Optimisation capabilities,” says Jay Edmonds, Programme Management, TORI. “That’s the key word: optimisation. And that can only really be achieved with solutions that not only deliver the powerful features and functionality you need, but have also been implemented by people who understand your business needs and bring sector-specific experience to bear.”
In the 1990s, Edmonds says, ERP solutions gained notoriety by forcing companies to undergo costly restructuring, to bring how the business operated in line with the system. Today, by contrast, it’s about applying leading-edge technology and toolsets in genuinely innovative and bespoke ways; to take what the business has chosen and make it better. “It’s easy to see why the buzz is growing around Resource Planning & Optimisation,” he adds. “Get it right, and outcomes include the far more productive use of human capital and other costly resources across programme portfolios and wider operations. Financial planning and budgeting improve through more granular yet more easily accessible management insights to, say, accurately model and profile demand, then forecast resource requirements and manage capacity. All of which are vital in these straightened times. In general, resources become far better aligned with what you actually need to do and when, which can mean building multi-functional teams populated with the right programme, technical and change expertise. The way we approach it at TORI is by starting with information, adding the human factor and that then becomes knowledge, over time those insights turn into an even more precious commodity, wisdom.”
So how can you generate critical mass quickly - and then maintain your momentum? “First, you need to think hard about the best ways to align the software you’ve chosen with business requirements; that software might include SAP, Navigator, Clarity, HP Project and Portfolio Management Center, or a combination. You need to maximise your toolset’s abilities to actively support change. Second, you need reliable resources to actually implement your solution, and do so in the most effective ways. Allied with that, you want to ensure proper knowledge and skills transfer into your own team, through training and other methods, so you become self-sufficient fast. That’s vitally important if you’re going to derive genuine value from your solution, with an assurance it delivers the benefits you want today and will continue supporting change tomorrow.
If you'd like to learn more, please contact Jay on 020 7025 5555