The Business Continuity Institute is pleased that Sungard Availability Services, the leading provider of critical production and recovery services to global enterprise companies, is to be Platinum Sponsor at this year’s BCI World Conference and Exhibition on the 8th and 9th November at the Novotel London West Hotel.
Sungard AS has worked with their customers for over 35 years to understand business critical needs and develop availability solutions tailored to address their unique requirements. In the past year this approach has seen their Disaster Recovery as a Service solution placed in the leader position of Gartner’s Magic Quadrant of the same name. Their ‘Facebook™ easy’ AssuranceCM has also been similarly positioned in Gartner’s Magic Quadrant* for Business Continuity Management Planning Software Worldwide for the second time running.
Sungard AS’ experience in building and running critical IT services to help customers manage their complex IT environments, adapt quickly to business challenges and build resilience and availability into their operations formed part of their entry into this year’s BCI European Awards, in which they were delighted to win the Continuity and Service Provider Award. Their proven ability to enable ‘business as usual’ for customers faced with critical disruptions to their premises or infrastructure was tested in anger last December when their team in India recovered the offshore operations of two European Banks following severe flooding in Chennai. Their multi-award winning team was shortlisted in three categories at the BCI India Awards and came away with the Continuity and Resilience Innovation Award, meaning that Sungard AS will be well represented at November’s Global Awards ceremony in London.
This industry endorsement of their people and solutions reveals some of the reasons customers across the globe and from all walks of industry place their trust in them. They include household names such as Menzies, Marks and Spencer and FUJIFILM, through to public sector and charitable trusts such as the Southern Housing Group.
One business trusting Sungard AS to deliver its business continuity requirements is the globally respected Financial Times (FT). With high-pressure publication deadlines, any form of disruption is unthinkable, as Service Manager Jude Hull-Flower explains. “IT is absolutely vital to the FT. Without our PCs, Apple Macs and connectivity to our data centres, there would simply be no paper. In over 100 years we have never failed to produce a paper and to do so now would be unthinkable.”
Faced with a total communication black out when workmen cut through a cable during the works being undertaken for the 2012 London Olympic Games, Jude was grateful for the provisions in place through Sungard AS’ Workplace Recovery. “Fortunately, Sungard AS’ expertise means it was able to get our work area up and running again in the time it takes us to walk to their recovery centre – less than half an hour!” said Jude.
The newspaper recognises the importance of thorough and regular testing and, in line with industry good practice, puts its Business Continuity plans through their paces on a quarterly basis. It’s here that Jude Hull-Flower finds the Sungard AS team particularly helpful. “The Sungard AS people we deal with are very proactive and keen to help us get the most out of our contract. They’re extremely supportive when it comes to our testing and remediation activities, for example in refreshing our builds.”
But with today’s organisations having to secure IT for business that never stops in order to meet the demands their customers – whether businesses or consumers – have for 24/7 access to them and their systems, availability solutions are now as much about effecting digital transformation as they are about recovery. Dynamic logistics and aviation business John Menzies plc needed a flexible, scalable IT infrastructure to support its ambitious growth plans. And it needed it quickly. Sungard AS delivered the solution they needed. With more than 6.5 million product listings on offer and customers needing their spare parts urgently, MicksGarage.com is heavily dependent on its Sungard AS-supported IT infrastructure to manage the complex logistics behind their business – and which enable it to satisfy customers Europe-wide.
You can visit Sungard AS on stand 27 at the BCI World Conference to learn more about how they have helped other businesses secure non-stop IT for their operations by deploying their production and recovery solutions. In the meantime, you can read all about their continuity strategy success stories and the challenges they overcame here.