Personalisation is crucial to banking success, say leading executives in One Connected Community’s (OCC) newly published whitepaper on data and customer-centricity

Press Releases   •   Jun 16, 2017 12:09 BST

HSBC, Santander, Monzo and Starling agree that trust and personalisation are key to banking success, in One Connected Community’s (OCC) recent whitepaper, “Know Your Customer. Solve Their Problems.” With serving the customer front-of-mind, OCC speaks to 14 banks to find out how they’re using data and technology to strengthen the customer relationship - with some surprising findings.

Create the right formula to unlock and deliver a bricks-and-mortar store that performs, say retail leaders in One Connected Community's (OCC) latest whitepaper on meeting modern shopper expectations

Press Releases   •   Jun 12, 2017 19:58 BST

John Lewis, Sainsbury's, Dixons Carphone and House of Fraser executives agree that it’s not the death of the high street, but the role of the store has changed, in OCC's whitepaper, "How to Leverage the Store for Improved Customer Experience." OCC speaks to 21 senior retail executives to identify winning innovation around meeting modern customer expectations - with some surprise findings.

If You Can't Do Personalisation Well, Then Don't, Say Travel Leaders in One Connected Community's (OCC) Latest Whitepaper on Meeting Modern Customer Expectations

Press Releases   •   Jun 08, 2017 10:09 BST

Thomas Cook, London City Aiport and Starboard Hotel executives agree that personalisation must be done well, or not at all, in One Connect Community's (OCC) whitepaper, "Reclaim Direct, Profitable Relationships with Customers." OCC speaks to 18 senior executives in the travel industry to identify key pain points and innovation around meeting modern customer expectations - with surprise findings.

OCC Host Banking's Senior Executives and technology disruptors in Customer-Centric Innovation Discussions

News   •   Feb 09, 2016 11:05 GMT

One Connected Community (OCC) has invited Santander, Lloyds, Think Different Group, Mondo and Standard Life to discuss the importance of customer-centric innovation in banking.

Banking Innovation and Culture

News   •   Feb 04, 2016 10:37 GMT

Rapidly evolving technology and changing customer expectations are forcing banks to rethink business models. One Connected Community (OCC) caught up with Santander to discuss the importance of customer-centric innovation in banking.

Embrace Mobile for a New Kind of Travel Experience

News   •   Feb 01, 2016 09:30 GMT

OTAs, hotels and airlines are now beginning to realise that customer experience is one of the very few ways in which they can truly differentiate themselves from their competitors

OCC Host Travel's Senior Executives and technology disruptors in Customer-Centric Innovation Discussions

Press Releases   •   Jan 28, 2016 09:00 GMT

One Connected Community (OCC) has invited Wyndham Hotels Group, TripAdvisor, Thomas Cook, Brussels Airlines and Rockar Hyundai to discuss the importance of customer-centric innovation on revenue in 2016.

Travel's Senior Executives and technology disruptors in Customer-Centric Innovation Discussions

Press Releases   •   Jan 21, 2016 14:15 GMT

One Connected Community (OCC) has invited Wyndham Hotels Group, TripAdvisor, Thomas Cook, Brussels Airlines, Mubaloo and Hyundai Rockar to discuss the importance of customer-centric innovation on revenue in 2016

Customer experience is a crucial revenue opportunity in travel, says One Connected Community's latest research

Press Releases   •   Jan 19, 2016 13:14 GMT

​One Connected Community's (OCC) Breakthrough Customer Experience across the Travel Journey research, shaped by executives at Airbnb, Starwood Hotels, Emirates and Heathrow Airport, highlights four strategic priorities to boost the bottom-line with a customer centric approach in 2016

Four strategic priorities identified for travel 2016

Press Releases   •   Dec 16, 2015 16:09 GMT

Customer experience is a crucial revenue opportunity in travel, says One Connected Community's latest research One Connected Community's (OCC) Breakthrough Customer Experience across the Travel Journey research, shaped by executives at Airbnb, Starwood Hotels, Emirates and Heathrow Airport, highlights four strategic priorities to boost the bottom-line with a customer centric approach in 2016

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About One Connected Community

One Connected Community (OCC) focuses on the role of technology in customer experience, transformation and outcome driven innovation.

OCC is a platform for inspirational stories that highlight how technology and engaging customer experiences (CX) make a real difference to the bottom line. We invite the most influential figures to challenge, transform and define the future of CX across industry-leading talks, consultancy and multimedia research

Since 2013, business proceeds support London’s young adults who have learning disabilities lead successful and fulfilling lives.