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Press Releases View all 6 hits

Personalisation is crucial to banking success, say leading executives in One Connected Community’s (OCC) newly published whitepaper on data and customer-centricity

Personalisation is crucial to banking success, say leading executives in One Connected Community’s (OCC) newly published whitepaper on data and customer-centricity

Press Releases   •   Jun 16, 2017 12:09 BST

HSBC, Santander, Monzo and Starling agree that trust and personalisation are key to banking success, in One Connected Community’s (OCC) recent whitepaper, “Know Your Customer. Solve Their Problems.” With serving the customer front-of-mind, OCC speaks to 14 banks to find out how they’re using data and technology to strengthen the customer relationship - with some surprising findings.

If You Can't Do Personalisation Well, Then Don't, Say Travel Leaders in One Connected Community's (OCC) Latest Whitepaper on Meeting Modern Customer Expectations

If You Can't Do Personalisation Well, Then Don't, Say Travel Leaders in One Connected Community's (OCC) Latest Whitepaper on Meeting Modern Customer Expectations

Press Releases   •   Jun 08, 2017 10:09 BST

Thomas Cook, London City Aiport and Starboard Hotel executives agree that personalisation must be done well, or not at all, in One Connect Community's (OCC) whitepaper, "Reclaim Direct, Profitable Relationships with Customers." OCC speaks to 18 senior executives in the travel industry to identify key pain points and innovation around meeting modern customer expectations - with surprise findings.

OCC Host Travel's Senior Executives and technology disruptors in Customer-Centric Innovation Discussions

OCC Host Travel's Senior Executives and technology disruptors in Customer-Centric Innovation Discussions

Press Releases   •   Jan 28, 2016 09:00 GMT

One Connected Community (OCC) has invited Wyndham Hotels Group, TripAdvisor, Thomas Cook, Brussels Airlines and Rockar Hyundai to discuss the importance of customer-centric innovation on revenue in 2016.

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Travel's Senior Executives and technology disruptors in Customer-Centric Innovation Discussions

Travel's Senior Executives and technology disruptors in Customer-Centric Innovation Discussions

Press Releases   •   Jan 21, 2016 14:15 GMT

One Connected Community (OCC) has invited Wyndham Hotels Group, TripAdvisor, Thomas Cook, Brussels Airlines, Mubaloo and Hyundai Rockar to discuss the importance of customer-centric innovation on revenue in 2016

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News 3 hits

OCC Host Banking's Senior Executives and technology disruptors in Customer-Centric Innovation Discussions

OCC Host Banking's Senior Executives and technology disruptors in Customer-Centric Innovation Discussions

News   •   Feb 09, 2016 11:05 GMT

One Connected Community (OCC) has invited Santander, Lloyds, Think Different Group, Mondo and Standard Life to discuss the importance of customer-centric innovation in banking.

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Banking Innovation and Culture

Banking Innovation and Culture

News   •   Feb 04, 2016 10:37 GMT

Rapidly evolving technology and changing customer expectations are forcing banks to rethink business models. One Connected Community (OCC) caught up with Santander to discuss the importance of customer-centric innovation in banking.

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Embrace Mobile for a New Kind of Travel Experience

Embrace Mobile for a New Kind of Travel Experience

News   •   Feb 01, 2016 09:30 GMT

OTAs, hotels and airlines are now beginning to realise that customer experience is one of the very few ways in which they can truly differentiate themselves from their competitors

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Events 2 hits

Banking Innovation and Culture

Banking Innovation and Culture

Events   •   Feb 04, 2016 10:36 GMT

Create an agile and innovative culture, empowered by technology to surpass customer expectations In 2003 the average age of Standard & Poor’s top 500 companies was 25 years. It’s now under 8 years. Creating an innovation culture is a matter of survival With the nature of virtual banking and digital disintermediation, it’s crucial to rethink business models, centred around the customer...

Jun 02 00:00 BST

Level 39 Canary Wharf London UK

Customer-Centric Innovation In Travel, London, May 4

Customer-Centric Innovation In Travel, London, May 4

Events   •   Jan 19, 2016 13:28 GMT

Create unprecedented, personal experiences at every touch point Customer engagement matters more than ever. This event is dedicated to the technology and culture needed to create a customer-first approach across every touch point in travel. Keynotes: Adrian Hands, Ecommerce EMEA, TripAdvisor – Mobile Innovation Barry Goldstein, Chief Digital and Distribution Officer, Wyndham Hotel ...

May 04, 09:00 - 17:00 BST

Millbank Tower, 30 Millbank, London SW1P 4RS

Images 1 hit

OCC Logo

OCC Logo

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Videos 1 hit

Adrian - TripAdvisor shares mobile strategy to drive CX

Adrian - TripAdvisor shar...

Adrian Hands, Head of eCommerce EMEA, TripAdvisor shares how successful travel brands will employ a more personal approach, showing that ...

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Contacts 1 hit

George Kiley

George Kiley

  • Events
  • George@oneconnectedcommunity.co.uk
  • 0(44) 208 819 3122
  • 0(44) 7708 900 607