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Press Releases 4 hits

Personalisation is crucial to banking success, say leading executives in One Connected Community’s (OCC) newly published whitepaper on data and customer-centricity

Personalisation is crucial to banking success, say leading executives in One Connected Community’s (OCC) newly published whitepaper on data and customer-centricity

Press Releases   •   Jun 16, 2017 12:09 BST

HSBC, Santander, Monzo and Starling agree that trust and personalisation are key to banking success, in One Connected Community’s (OCC) recent whitepaper, “Know Your Customer. Solve Their Problems.” With serving the customer front-of-mind, OCC speaks to 14 banks to find out how they’re using data and technology to strengthen the customer relationship - with some surprising findings.

Create the right formula to unlock and deliver a bricks-and-mortar store that performs, say retail leaders in One Connected Community's (OCC) latest whitepaper on meeting modern shopper expectations

Create the right formula to unlock and deliver a bricks-and-mortar store that performs, say retail leaders in One Connected Community's (OCC) latest whitepaper on meeting modern shopper expectations

Press Releases   •   Jun 12, 2017 19:58 BST

John Lewis, Sainsbury's, Dixons Carphone and House of Fraser executives agree that it’s not the death of the high street, but the role of the store has changed, in OCC's whitepaper, "How to Leverage the Store for Improved Customer Experience." OCC speaks to 21 senior retail executives to identify winning innovation around meeting modern customer expectations - with some surprise findings.

Travel's Senior Executives and technology disruptors in Customer-Centric Innovation Discussions

Travel's Senior Executives and technology disruptors in Customer-Centric Innovation Discussions

Press Releases   •   Jan 21, 2016 14:15 GMT

One Connected Community (OCC) has invited Wyndham Hotels Group, TripAdvisor, Thomas Cook, Brussels Airlines, Mubaloo and Hyundai Rockar to discuss the importance of customer-centric innovation on revenue in 2016

Four strategic priorities identified for travel 2016

Four strategic priorities identified for travel 2016

Press Releases   •   Dec 16, 2015 16:09 GMT

Customer experience is a crucial revenue opportunity in travel, says One Connected Community's latest research One Connected Community's (OCC) Breakthrough Customer Experience across the Travel Journey research, shaped by executives at Airbnb, Starwood Hotels, Emirates and Heathrow Airport, highlights four strategic priorities to boost the bottom-line with a customer centric approach in 2016

News 2 hits

OCC Host Banking's Senior Executives and technology disruptors in Customer-Centric Innovation Discussions

OCC Host Banking's Senior Executives and technology disruptors in Customer-Centric Innovation Discussions

News   •   Feb 09, 2016 11:05 GMT

One Connected Community (OCC) has invited Santander, Lloyds, Think Different Group, Mondo and Standard Life to discuss the importance of customer-centric innovation in banking.

Banking Innovation and Culture

Banking Innovation and Culture

News   •   Feb 04, 2016 10:37 GMT

Rapidly evolving technology and changing customer expectations are forcing banks to rethink business models. One Connected Community (OCC) caught up with Santander to discuss the importance of customer-centric innovation in banking.

Events 2 hits

Banking Innovation and Culture

Banking Innovation and Culture

Events   •   Feb 04, 2016 10:36 GMT

Create an agile and innovative culture, empowered by technology to surpass customer expectations In 2003 the average age of Standard & Poor’s top 500 companies was 25 years. It’s now under 8 years. Creating an innovation culture is a matter of survival With the nature of virtual banking and digital disintermediation, it’s crucial to rethink business models, centred around the customer...

Jun 02 00:00 BST

Level 39 Canary Wharf London UK

Customer-Centric Innovation In Travel, London, May 4

Customer-Centric Innovation In Travel, London, May 4

Events   •   Jan 19, 2016 13:28 GMT

Create unprecedented, personal experiences at every touch point Customer engagement matters more than ever. This event is dedicated to the technology and culture needed to create a customer-first approach across every touch point in travel. Keynotes: Adrian Hands, Ecommerce EMEA, TripAdvisor – Mobile Innovation Barry Goldstein, Chief Digital and Distribution Officer, Wyndham Hotel ...

May 04, 09:00 - 17:00 BST

Millbank Tower, 30 Millbank, London SW1P 4RS

Videos 2 hits

What does Social Shopping mean in 2017?

What does Social Shopping...

Social shopping describes everything from integrating online store features into a social platform, right through to in-store events S...

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Adrian - TripAdvisor shares mobile strategy to drive CX

Adrian - TripAdvisor shar...

Adrian Hands, Head of eCommerce EMEA, TripAdvisor shares how successful travel brands will employ a more personal approach, showing that ...

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Contacts 1 hit

  • Director
  • Marketing
  • jawbmiyke@bionkeeckxonavneasctihedlccollmmrxungwitwpy.bzcobz.uodkwz
  • 020 88 193 122
After beginning my career international development in West Africa, I have now worked in the digital space for a number of... Show more