March 20, 2012, Ipswich – CallScripter, an industry leading contact centre scripting software solutions provider, has entered into a partnership with Uni Systems, an innovative leader in ITC systems integration in the Central and Southeast European, as well as the domestic market, to optimise the efficiency of customer interactions within this region’s contact centre industry.
Uni Systems, a strategic partner of Genesys, the world’s leading provider of customer service and contact centre software and services, selected CallScripter as a best of breed call scripting solution based on its integration with the Genesys suite and its highly configurable scripting capabilities backed by strong reporting functions. The partnership between CallScripter and Uni Systems will enable enhanced agent desktop functionality, flexibility and system integration and deployment whilst increasing customer’s ROI. Through this partnership contact centre customers are now going to be able to drive streamlined customer interactions by improving first call resolution, reducing call handle times and providing a consistent customer experience.
Stephen Richardson-Frankton, International Partner Manager at CallScripter says “The Uni Systems partnership will strengthen CallScripter’s market presence in the region, deliver a great all round customer experience and ensure excellent client support. Additionally, Uni Systems will bring a wealth of systems integration experience and an enviable track record in successfully delivering enterprise voice and contact centre solutions. Stephen Richardson-Frankton continues, “Uni Systems is one of the most extensive sales and support organisation of its kind within the Greek and SE Europe market – and its experience of deploying Genesys-based contact centre solutions is unparalleled.”
Constantinos Pretenteris, Solutions Manager at Uni Systems says “The established partnership with CallScripter will provide Uni Systems the opportunity to review all existing Contact Center customers, while creating business cases for new customers as well, by enhancing the agent-to-customer communications.”
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity whilst improving agent and business efficiency. With a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.
CallScripter are a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich UK, with regional partners worldwide.