This Christmas, we have seen the highest amount of Out-of-Hours Emergency calls ever.
On average, we take 17 emergency calls per month but in December we experienced almost double that figure.
We've had it all: from the usual boiler breakdowns, loss of electrics, cars being blocked into parking spaces, locked out Tenants (even on their own balcony!) not to mention Tenants that managed to lock themselves inside the property (even into their own bathroom!).
As a result of increasing demand, we have taken out extra storage units and stocked them up with additional heaters, fridge freezers, mattresses, spare parts and more so that we can get our Tenants up and running as quickly as possible (don't ask me how/why someone would need an emergency mattress, we do get some interesting requests).
All this means that our Landlords are not inconvenienced late nights/early mornings/weekends - we enjoy taking on these 'behind the scenes' challenges and are extremely proud to be able to have our lines open 24/7/365 where our clients can speak to one of our engineers/superheroes as opposed to leaving voice mail messages.
Attending to our clients to ensure their safety and security is something we take extremely seriously.
For more information, please visit the Cavendish Residential website: http://www.cavendishresidential.com/