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Cloud-Based Contact Center Market Global Trends, Market Share, Industry Size, Growth, Opportunities, and Market Forecast 2019to 2026

Press release   •   Sep 17, 2019 14:24 BST

Global cloud-based contact center market is expected to value over US $ 23 billion by 2026 end and observe a CAGR of 23.2% during the forecast period of 2019 to 2026.

Cloud contact centers have developed as a vital step for businesses to adopt a systematic method that improves channels support, reporting and analytics performance, and engagement to positively assist a consumer base where consumer preferences keep evolving. The challenge for businesses rests in determining a suitable cloud contact center solution to attain these goals.
Cloud-base infrastructure makes contact centers notably scalable and by adopting these solutions, businesses can save a colossal amount of operating costs, while tracking revenue leakage.

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Cloud-Based Contact Center Market Segmentation

By Solution+ Automatic Call Distribution (ACD)
+ Dialers
+ Agent Performance Optimization (APO)
+ Computer Telephony Integration (CTI)
+ Interactive Voice Response (IVR)
+ Security
+ Reporting and Analytics
+ Others

By Services+ Professional Services
+ Managed Services

By Application + Call Routing and Queuing
+ Workforce Optimization
+ Chat Quality and Monitoring
+ Data Integration and Recording
+ Real-Time Decision Making

By Deployment Type:+ Private Cloud
+ Public Cloud
+ Hybrid Cloud

By Organization Size:+ Small and Medium Enterprises
+ Large

By Vertical:+ IT and Telecommunication
+ Manufacturing
+ Banking, Financial Services, and Insurance
+ Healthcare and Life Sciences
+ Consumer Goods and Retail
+ Government and Public Sector
+ Media and Entertainment
+ Others

By Region:+ Europe
+ North America
+ APAC
+ Latin America
+ Rest of World

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Competitive Landscape: + Tier 1 players- established companies in the market with a major market share
+ Tier 2 players
+ Emerging players which are growing rapidly
+ New Entrants

FutureWise Takeaways + Growth prospects
+ SWOT analysis
+ Key trends
+ Key data points affecting market growth

Objectives of the Study:+ To provide with an exhaustive analysis on the global cloud-based contact center market on the basis of the solution, service, application, deployment type, organization size, vertical, and region
+ To cater comprehensive information on factors impacting market growth (drivers, restraints, opportunities, and industry-specific restraints)
+ To evaluate and forecast micro-markets and the overall market
+ To predict the market size, in key regions (along with countries)—North America, Europe, Asia Pacific, Latin America, and the Middle East.
+ To record evaluate and competitive landscape mapping- product launches, technological advancements, mergers and expansions
+ Profiling of companies to evaluate their market shares, strategies, financials and core competencies

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About FutureWise Research:

We specialise in high-growth niche markets, assuring flexibility, agility and customised solutions for our clients. Through in-depth market insights and consultancy, we present our clients with the tools they need to be at the forefront of their industry – a position secured for far more than the near future.

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