COSTA COFFEE

Costa Coffee Rolls Out Mobile Ordering Service Across 500+ Stores Nationwide

Press release   •   Jul 31, 2019 17:54 BST

Following a successful London-based trial, the nation’s favourite coffee shop*, Costa Coffee, has extended its mobile ordering service to over 500 participating stores, providing coffee fans across the country with the option to pre-order their favourite handcrafted coffee for collection.

Since launching the service in December 2018 to an initial 111 London-based stores, Costa Coffee has expanded the service to 400 additional locations across the country. From Newquay to Newcastle, the expansion enables coffee lovers across the UK to beat the queues at the touch of a button, by pre-ordering their favourite Costa Coffee expertly handcrafted coffee to pick up in store.**

The mobile ordering service is available through the free Costa Coffee Club app. With the majority of orders made between 7-9am on Monday to Friday, the service is perfect for busy, on-the-go coffee lovers to get their favourite handcrafted Costa Coffee without having to queue and collect points with every purchase. Every customer using Mobile Order for the first time will earn enough coffee club points to get themselves a free coffee***, so there’s no excuse to not give it a try.

The mobile ordering service allows users to identify their nearest participating store and order any number of drinks from Costa Coffee’s barista-made menu, with size, milk type and added extras all easy to select. To further optimise the experience, the app also allows customers the choice to easily re-order their favourite time and time again – meaning you can have your coffee ready and waiting quicker than you can say, “Massimo-extra hot-extra shot-americano-with a splash of soya milk”.

Unlike similar services on the high street, payment can be made through the Costa Coffee Club app using credit and debit card details, uploaded to the app****, so no pre-paying or topping up. Digital VAT receipts can also be sent via multiple channels to easily track coffee-related spending.

Global Digital & Loyalty Director at Costa Coffee, Arslan Sharif, said: “We have seen such an incredible response for our mobile ordering service since its launch in London last year, with coffee lovers embracing the simple and easy Costa App to enhance their Costa Coffee experience. The development of mobile ordering and other digital innovations have enabled us to expand this service to over 500+ stores nationwide. The customer experience is at the heart of everything we do, and we’re delighted to introduce a service that makes it really convenient for everyone to access the Nation’s Favourite great tasting coffee when on the go.”

The Perfect Pick-Me-Up: Costa Coffee’s Collection Hacks

  • Get the best seat in the house by placing your order from your table. Sit back and relax until your order is ready to collect
  • Need a coffee break but tied to your desk? Reduce how long you’re away from the office by placing your order in advance
  • Love your “Medio-almond milk-double pump vanilla-extra shot-iced latte” but bored of saying it every morning? Reorder your favourite through the Costa Collect app in just two taps

Notes to editors:

High-resolution images are available upon request. For more information please contact the Costa Coffee Press Office on 020 3196 9668 or at Costateam@onegreenbean.com

*Allegra Strategies, 2019

**Participating stores only.

***Please see in-store for details

****Costa Coffee do not store credit card details. All card information provided is encrypted and shared with a third party payment service provider in accordance with our PCI-DSS v3.2 compliance.

Store Locations

The Costa Collect service is now available in 511 selected stores in the following counties. For a full or specific regional store list, please contact the Costa Coffee Press Office at Costateam@onegreenbean.com.

About Costa Coffee

Founded in London by Italian brothers Sergio and Bruno Costa in 1971, Costa Coffee operates over 2,600+ coffee shops in the UK and more than 1,300+ in 32 international markets. We are the fastest growing coffee shop business in the UK and are proud to be the UK’s favourite coffee shop, having been awarded “Best Branded Coffee Shop Chain in the UK and Ireland" by Allegra Strategies for nine years running (2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018).

Making a positive contribution to the communities we are part of is extremely important to us, both here in the UK and across the world. That’s why we established The Costa Foundation, a registered charity with the aim of improving the life chances of children in coffee growing communities by helping them access a safe, quality education. So far, the Costa Foundation has funded over 80 school projects and changed the lives of more than 75,000 children. We also have a UK-wide Community Programme, which enables our teams to volunteer their time to good causes locally and to invite community groups to make use of our welcoming space in store.

In 2011 Costa Coffee purchased Coffee Nation rebranding it to Costa Express. Today, Costa Express operates over 8,500+ coffee bars in nine international markets and proudly serves the same famous Mocha Italia blend found in stores, combined with fresh milk to create a delicious and warming cup of coffee on the go.

About Costa Coffee Club:

The Costa Coffee Club loyalty programme first launched in 2010 and now boasts over 5.3 million customers. The programme was established toreward customers for the purchases at Costa Coffee, enabling them to earn points and gain exclusive rewards. Costa Coffee Club customers can earn points using the Costa app across all UK stores and Costa Express machines.