UK Government

Department of Health (National): Statistical press notice: Ambulance Quality Indicators – April 2011

Press release   •   Jun 03, 2011 10:53 BST

The following statistics were released today by the Department of Health:

Ambulance System Indicators; Category A 8 minute response time, category A 19 minute response time, call abandonment rate, re-contact rate following discharge of care, time to answer call, time to treatment, ambulance calls closed with telephone advice or managed without transport to A&E, April 2011.

The main findings for April 2011 were:

  • The proportion of Category A calls resulting in an emergency response arriving within 8 minutes was 76.8% (Cat A8 Performance), ranging from 80.7% to 75.1%. In the four weeks to May 1st the performance, as reported on Weekly Sitreps showed a comparable performance of 76.6%
  • The proportion of Category A calls resulting in an ambulance arriving at the scene within 19 minutes was 97.2%, ranging from 99.3% to 93.9%.
  • The proportion of calls abandoned by the caller before the call was answered was 1.0%. Two Trusts did not report this data.
  • The re-contact rate following discharge of care has two components:
    • Re-contact following discharge of care by telephone, where 14.1% resulted in the patient re-contacting the Ambulance Service within 24 hours. Again one Trust was not in a position to report
    • Where the discharge of care was from treatment at the scene, 6.1% re-contacted the Ambulance Service within 24 hours. The range here was 16.2% down to 1.8% on Mainland England, the Isle of Wight achieved 0.7% but on a very low volume of calls.
  • There is a separate element on those re-contacting the Ambulance Service and that deals with those for whom there is a locally agreed frequent caller procedure in place. While the national proportion of those calls that were place by those with this level of service was 0.1%, as these are derived from locally agreed protocols then what constitutes a local agreed call procedure differs from Trust to Trust. Seven Trusts were not able to identify frequent callers.
  • Where ambulance calls were closed with telephone advice or managed without transport to A&E then 4.2% of emergency 999 calls that received a telephone, or face to face, response were resolved by telephone advice. The highest, Isle of Wight, achieved 9.5%, but again with a very low volume of calls. For the remainder 5.6% was the highest and 2.8% the lowest.
  • Of those emergency 999 calls that received a face to face response 32.4% were either discharged at the scene, transferred to a destination other than a Type 1 or Type 2 A&E, or were referred to an alternative care pathway. This ranged from 48.3% to 8.4% in the Isle of Wight, the second lowest percentage was 19.8%
  • Data on the median, 95th and 99th percentiles were collected for both Time to Answer Calls and Time to Treatment. Due to the collection method, it is not possible to produce a national median/95th/99th percentile.
  • For the time to answer a call the median ranged from less than a second to 4.5 seconds. The 95th percentile ranged from 1 to 40 seconds and the 99th percentile had a range of 1 to 86 seconds
  • The median time for treatment ranged from 4.6 minutes to 7.3 minutes, the 95th percentile ranged from 12 to 17.8 minutes and the 99th percentile had a range of 18.3 to 28 minutes.

Notes to editors

Link:http://www.dh.gov.uk/en/Publicationsandstatistics/Statistics/Performancedataandstatistics/AmbulanceQualityIndicators/index.htm

Contacts

 NDS Enquiries 
Phone: For enquiries please contact the issuing dept 
ndsenquiries@coi.gsi.gov.uk