UK Government

Department of Health (National): Statistical Press Notice - General Practice Patient Survey 2009-10 Q1&2 Interim National Results

Press Release   •   Dec 17, 2009 11:25 GMT

Today Ipsos-MORI have published the results of the first two quarterly collections of the 2009-10 GP Patient Survey which they are carrying out on behalf of the Department of Health

Headline results of the survey are:

  • 68% of patients reported that they were either very satisfied or fairly satisfied with their ability to get through to their doctor’s surgery on the phone.
  • 81% of patients who tried to get a quick appointment with a GP said they were able to do so within 48 hours.
  • 72% of patients who wanted to book ahead for an appointment with a GP reported that they were able to do so.
  • 75% of patients who wanted to book an appointment with a particular doctor at their GP surgery said they were able to do so all of the time or a lot of the time.
  • 81% of patients responded that they were either very satisfied or fairly satisfied with the hours their GP surgery was open.
  • 91% of patients reported that they were either very satisfied or fairly satisfied with the overall care they receive at their surgery.
  • 84% of people with a long-standing health problem, disability, or infirmity have had discussion with a doctor or nurse about how best to deal with their health problem.
  • Of those who have had discussions about how best to deal with their health problem 88% felt that the doctor or nurse took notice of their views about dealing with their health problem, and 88% say they were given information on the things they might do to deal with their problem.  84% agreed with the doctor or nurse about how best to manage their health problem.
  • 65% of patients say they would know how to contact an out-of-hours GP service if they needed to, when their surgery was closed
  • 66% of patients rate the care they received from the out-of-hours service as good and 13% as poor.

Full release is available here www.gp-patient.co.uk/surveyresults

Notes to editors

1. Please note these results are being published for information only so that the NHS can review performance in the year to date and look to make improvements and keep scores high for the end of the year.  We do not recommend making direct comparisons to the results for 2008-09 which were published in June.  This is because the results being published now are only for half a year and have been collected at a different time of year.  Therefore any changes in scores could be as a result of changes in the time of year data that have been collected.  Once quarterly data have been collected for more than one year we will have a clearer idea of seasonality in results.

Contacts

NDS Enquiries 
Phone: For enquiries please contact the above department 
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