Global software support services market: 3% CAGR between 2012 and 2016

Press Release   •   Feb 25, 2013 11:12 GMT

The Global Hardware and Software Support Services market is to grow at a CAGR of 3.43 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increase in the adoption of IT support services by the Government sector. The Global Hardware and Software Support Services market has also been witnessing an increasing focus on SMEs. However, the unstable global economic recovery could pose a challenge to the growth of this market.

In the current scenario, small and medium-sized enterprises (SMEs) worldwide are progressively adopting IT in order to sustain growth and avoid being acquired by large corporations or competitors. Stable demand for IT from SMEs has been experienced globally. There has been increased investment in IT services by SMEs, which have been increasing their spending on their IT support and service infrastructure. With SMEs representing a growth opportunity, major IT firms such as HP and IBM are leveraging their capabilities in the SME segment. In the current scenario, the IT firms are keen to grab the business opportunities arising from SMEs. According to the global firm SAP, SMEs is the fastest-growing segment for its Mexico subsidiary, and for Dell, a substantial amount of its Latin American revenue is generated from SMEs. Hence, with increased adoption of support services by SMEs, the market is expected to experience sustained growth during the forecast period.

One of the major drivers is the increased adoption of IT support services by the Government sector. The governments of various countries have begun to increase their investments in IT to improve the services delivered to citizens. E-governance initiatives, a shift toward paperless offices, web services, the adoption of wireless technologies, and the demand from citizens for increased access to real-time information are driving the deployment of pervasive hardware solutions.

The key vendors dominating the Global Hardware and Software Support Services market space are Amazon Inc., Apple Inc., Barnes and Noble Inc., and Blackboard Inc. The other vendors mentioned in the report are Accenture plc, Avaya Inc., CA Technologies Inc., Cisco Systems Inc., Dell Inc., EMC Corp., Fujitsu Ltd., Microsoft Corp., Nortel Networks Corp., Novell Inc., Red Hat Inc., Symantec Corp., Unisys Corp., and VMware Inc.

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