Jadu Ltd

Hinckley and Bosworth Borough Council puts customers at the ‘heart’ of new web strategy

Press Release   •   Sep 14, 2010 20:49 BST

Hinckley and Bosworth Borough Council has launched its new web site, developed using Jadu Clearwater CMS, to support delivery of the Council’s vision which is to place customers at the ‘heart’ of all its activities and as a result, deliver excellent services.

An effective web strategy is seen as the primary access channel for customers both now and in the future. It offers the ability to provide services outside traditional office hours and allows the Council to deliver both value for money and customer focused services.

The previous web site had lacked the high level of customer accessibility required to support the Council's vision; was limited in its functionality and subsequently received some low feedback from customers through Govmetric.  Although the Council had been rated an 'excellent council' by the Audit Commission in 2008, the previous website did not reflect this.  To address this situation, SOCITM was asked to review the Council's Web Strategy and to make recommendations on how the strategy could be delivered and progressed to an 'Excellent' status.

Hinckley and Bosworth Borough Council selected the Jadu CMS transactional platform 'Clearwater' because of its ability to provide the accessibility and ease of use required.  This also meant that fewer editors were required to maintain consistency of content.

"We selected Jadu because we believe that the Jadu CMS transactional web platform would enable us deliver our web strategy and deliver a modern .gov website.  The CMS is easy to use, the interface across the modules is consistent and Jadu guarantees the accessibility of content to WCAG II AA."

Anne Jones, Web Officer for Hinckley & Bosworth Borough Council.

"Putting customers first is essential to delivering an effective and efficient web strategy.  This has become even more important given the budget cuts and resource constraints that local government currently faces. Transactional content management systems are key to supporting a 'customer first' web strategy and to delivering excellent customer service and significant efficiency savings.  We are very excited to be able to support Hinckley and Bosworth Borough Council in making a difference to customers and operational efficiency."

Suraj Kika, CEO of Jadu.

Key next steps for the council are to introduce Web 3.0 technologies with a greater emphasis on Open Data and the use of video to provide customer information.   Hinckley and Bosworth Borough Council will also be working with other Jadu Council partners across Leicestershire to develop web further functionality such as a common Google search across all sites.

Notes for Editors

About Hinckley and Bosworth Borough Council

Hinckley & Bosworth Borough Council is a borough council serving the people, communities and businesses of Hinckley & Bosworth.

The council serves approximately 100 000 inhabitants over 16 wards with 34 elected councilors and with approximately 400 full-time and part-time staff.

The council is one of seven district (or borough) councils in Leicestershire which operate within a two tier system where responsibilities are divided between the district or borough council and Leicestershire County Council.

The council administers a full range of district council duties and works in partnership with Leicestershire County Council and many other agencies, such as the NHS, the Police and the Fire Service.

 Further information about Hinckley & Bosworth Borough Council can be found at:

 http://www.hinckley-bosworth.gov.uk

 About Jadu

Jadu is a leading global provider of web transactional systems, specialising in the design and development of enterprise wide websites, intranets and extranets.    Jadu powers hundreds of government and private sector organisations across the world and is a leading innovator in providing customers with the tools needed to simplify and empower the web publishing and management process.

Jadu's underpinning semantic-web strategy is "to make content accessible to humans and machines".   This is delivered by Jadu’s innovative web transactional solutions that enable customers to organise, manage and publish their information across the enterprise.   Jadu empowers organisations and users to generate a maximum return on their investment (ROI) in web technologies.

Innovation is a key driver in the ground breaking functionality delivered by Jadu solutions which include - integrated online forms, mash up page design, integrated Google search, personalisation, full statistical reporting, standards compliance, accessibility compliance, product and catalogue management, along with a host of other web productivity tools and unparalleled support service.

Jadu was established in 2001 and has been implemented for hundreds of private and public sector organisations across the UK since its first major implementation for BERR in 2002.

Further information on Jadu can be found at:  http://www.jadu.co.uk