UK Government

HM Revenue & Customs: HM Revenue & Customs Capability Review

Press Release   •   Dec 15, 2009 11:06 GMT

The Cabinet Office’s report into HM Revenue & Customs’ (HMRC) capability has been published.

Sir Gus O'Donnell, Cabinet Secretary and Head of the Home Civil Service, said:

“When I launched the Capability Review programme, nothing like it had been attempted in Whitehall before. It represented a real breakthrough in openness and accountability and I am delighted that, four years on, the programme has not only been delivered successfully but has also driven real improvement and reform across the Civil Service.

“But there is no room for complacency – we have much more to do. We have now refreshed the review model to put a focus on innovation, efficiency and delivery, and in future the Capability Review approach will be extended to key arms-length bodies.”

The Report reflects the significant pace of change at HMRC over the last 12 months, with the new HMRC Executive Committee setting a clear direction in line with the HMRC Vision which is recognised throughout the organisation.

HMRC Chief Executive, Lesley Strathie said:

“I welcome the findings in this report. The review team has acknowledged the significant progress made since our first Capability Review in 2007 and has endorsed our strategic direction of travel. I am proud that we have continued to deliver against our key objectives, in particular bringing in the money which funds the public services provided through every Government department. There are still major challenges ahead to build our leadership capability and much more to do on employee engagement.

However, we mustn’t lose sight of all the excellent work our people are doing particularly over the last 12 months. Our Carter Programme delivered unprecedented increases in online filing of Self-Assessment tax returns. We also transformed our PAYE system. This represented the most fundamental modernisation of the UK’s personal tax administration service in 25 years. The hard work and dedication of our people made this possible without disruption to the services we provide our customers.”

Notes to editors

The Capability Review Programme is part of the wider Civil Service reform agenda. Capability Reviews provide an assessment of capability for departments, identify key areas for improvement and set out key actions. The aims of the reviews are to:

·         improve the capability of the Civil Service to meet today’s delivery objectives and be ready for the challenges of tomorrow

·         assure the public and ministers that the Civil Service leadership is equipped to develop and deliver departmental strategies; and

·         help departments act on long-term key development areas and therefore provide assurance on future delivery.

All Capability reviews are carried out by a team of external reviewers assembled specifically for the department under review, supported by the Capability Review Team from the Cabinet Office. Reviewers are drawn from senior leaders across the public, private and third sector. The Reviewers for HM Revenue & Customs were;

·         Jane Platt, Chief Executive, National Savings & Investment

·         Lin Homer, Chief Executive, UK Border Agency and

·         Peter Ellwood, Chairman, Rexam PLC

Issued by HM Revenue & Customs Press Office

NAT 90.09

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