UK Government

HM Revenue & Customs (National): Don’t get hooked by ‘phishy’ email scam

Press release   •   Jun 16, 2011 11:22 BST

HM Revenue & Customs (HMRC) is alerting taxpayers to a surge of fake ‘phishing’ emails sent out by fraudsters in the run-up to the tax credits renewal deadline.

The email informs the recipient they are due a tax rebate, and provides a click-through link to a cloned replica of the HMRC website. The recipient is asked to provide their credit or debit card details. Fraudsters then try to take money from the account using the details provided. Victims risk having their bank accounts emptied and their personal details sold on to other organised criminal gangs.

Since the beginning of April, when the first tax credits renewals forms were sent out to claimants, more than 46,000 phishing emails have been reported by customers. During the same period of time HMRC helped shut down more than 150 scam websites.

Joan Wood, Director of HMRC Online and Digital, said:

“We currently only ever contact customers who are due a tax refund in writing by post. We don’t use telephone calls, emails or external companies in these circumstances. If anyone receives an email claiming to be from HMRC, please send it to before deleting it permanently.”

HMRC thoroughly investigates phishing attacks and works with other law enforcement agencies in the UK and overseas. In the last two years, scam networks have been shut down in a number of countries, including Austria, Mexico, the UK, South Korea, the USA, Thailand and Japan.

HMRC strongly advises customers to: 
* Check the advice published at to see if the email you have received is listed
* Forward suspicious emails to HMRC at and then delete it from your computer/mail account
* Do not click on websites, links contained in suspicious emails or open attachments
* Follow advice from

If you have reason to believe that you have been the victim of an email scam, report the matter to your bank/card issuer as soon as possible. If in doubt please check with HMRC at

Notes for editors

1. The scam email often begins with a sentence such as ‘we have reviewed your tax return and our calculations of your last years accounts a tax refund of XXXX is due.’ 

2. The current increase in scam emails is partly due to people following HMRC advice and forwarding them to the departments on line reporting facility.

3. In September 2009, a record 83,000 phishing attempts were reported to HMRC. The following month, an unprecedented 10,000 reports of phishing scams were made to HMRC on one day alone.

4. Follow HMRC on Twitter @HMRCgovuk

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Issued by HM Revenue & Customs Press Office
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