Teleopti, a global provider of Workforce Management (WFM) solutions for contact centres, has together with its partner Huawei Technologies, received an order from Shandong Telecom. Huawei will provide a multi-media customer service solution to Shandong Telecom customer service. The solution includes Teleopti’s workforce management software, Teleopti CCC , and will manage both traditional phone skills and innovated multi-media service skills based on Huawei CTI interface and specific interface for multi-media service skills.
“China operators are seeking creative customer service technologies, and want to deploy multi-media service skills (including SNS, Social Networking Service) systematically to serve customers proactively. Furthermore, operators expect to monitor the customer’s feedback through those new skills. Huawei offered the total solution, and through Teleopti’s workforce management solution, the new service skills can be managed in a precise manner,” says Mr. Wang Wei, Huawei IPCC Director of product development team in Huawei BSS Business Unit.
Huawei is a leading global information and communications technology (ICT) solutions provider. For more information, please click here.
Shandong Telecom is part of the China Telecom Corporation. For more information, please click here.
Teleopti is a leading provider of solutions for strategic Workforce Management (WFM). The company is renowned for developing advanced and user-friendly solutions based on client requirements. Hundreds of enterprises around the world rely on Teleopti to achieve optimal operational efficiency in their contact centre in order to provide the highest levels of service to their users. Teleopti, established in Stockholm, Sweden in 1992, has several local offices around the world and operates through a comprehensive network of partners.
For more information, contact:
Contact: Cheng Ye, Sales Director, Teleopti China
Phone: +86 1358 1753587
Media Contact: Maria Glennsjö, Marketing Project Manager, Teleopti
Phone: +46 709 21 81 61