Bupa Care Homes

Introducing our specialist Bupa Back Care Support Team

Press release   •   May 08, 2012 17:18 BST

Introducing our specialist Bupa Back Care Support Team 


We’d like to let you know about an exciting new service that adds even more value to your Bupa company health insurance. It’s dedicated to tackling one of the biggest causes of sickness absence in the workplace, back pain.

Back pain can be a problem for businesses as four in five people suffer from back pain at some point in their life and in over 85 percent of cases no clear cause can be found. Frustratingly, this can lead to inappropriate and sometimes unnecessary treatment.

Benefits to your clients

  • An easy and convenient telephone service with no need for a GP referral which saves time spent away from the office. 
  • Reducing inappropriate or unnecessary treatment can help to minimise claims spend. 
  • Practical advice on back-pain management can help to reduce sickness absence.

Please pass on the good news

If you have any questions about the Bupa Back Care Support Team, please contact your Bupa account manager or call the Intermediary Sales and Service Centre on 0800 33 2000*.

How does it work?

The Bupa Back Care Support Team is a specialist telephone-based advisory service. Our advisers can provide:

  • information on eligible treatment options to help members make informed decisions about their health care
  • pre-authorisation of treatment
  • confirmation of a members most convenient Bupa approved facility

With short and long-term residential, nursing and specialist care homes we have the expert services you need. And many of our homes provide several types of care - ideal for people with changing needs or for couples with different care needs.
Assessing your needs

It’s important that you understand your own specific needs before choosing a care home – and although you may have a good idea of the sort of care you want, only a professional assessment will tell you what you actually need.

If you are entitled to financial help

If you think you’re entitled to help with paying for your care, first talk to your GP. They’ll refer you to your Local Authority, who will give you a ‘community care assessment’ and put together a ‘care plan’ outlining the care they think you’ll need. You’ll need this plan if you want your Local Authority to contribute towards the cost of your care.

Paying for a care home

What’s involved in a community care assessment varies depending on your circumstances. In some cases a single visit – called a ‘contact assessment’ - is all that’s needed. In other cases this will be an initial assessment followed by further specialist assessments – for example if you need specialist medical or nursing care.

If you’re paying your own care home fees

If you know you’ll be paying for your own care, you won’t need to be assessed by your Local Authority. Once you have chosen the best Bupa care home for you, the care home manager will assess you to make sure we can give you the care you need.

Types of care

Follow the links on the left-hand side of this page to find out more about the different types of specialist care offered by Bupa care homes.

The right care for you

Before choosing a care home it is important to visit the home, meet the staff and residents and ask lots of questions.

Our online tool has contact details for all our care homes. You can search for a care home by postcode, town, type of care or for a particular care home by name.

Bupa factsheets

We have over 200 factsheets covering everything from Alzheimer’s and cholesterol to stopping smoking and shingles – essential information that will help you make better lifestyle, treatment and care choices.

We’re experts and we’re here to help you.

For help and guidance on aged care advice, call our contact centre at any time (we’re here 24 hours a day, 7 days a week) on 0800 011 44 04 or fill in our contact form.