Marketforce Business Media

Marketforce to host industry leaders at its 20:20 Customer Experience: Financial Services event

Press Release   •   Jan 18, 2016 09:39 GMT

Marketforce's 20:20 Customer Experience: Financial Services event will play host to industry-leading speakers from across the retail financial services sector.

In just one day, benefit from a jam-packed agenda of compelling content and strategic insights including the importance of instilling a culture of customer-centricity throughout the business, developing robust and rewarding omnichannel experiences, leveraging insight and analytics to improve the customer journey and engaging employees in pursuit of great customer service.

Hear from the CEOs of LV=, First Direct and NS&I, alongside case studies from Mondo Bank, AEGON and the Government Digital Service and discussions with Santander, Direct Line, John Lewis, Lloyds, Barclays, RBS and more.

Last year more than 150 senior executives attended from across the industry making this the must-attend conference for anyone seeking to gain and retain customers in an ever-evolving financial services sector.

Hear from previous attendees:

“Interesting topics and interesting conversations held. Lots of thoughts to take away” Senior Manager, Digital Banking, Lloyds Banking Group

"A fast moving and interactive conference that explored a wide range of customer experience elements" Head of Customer Experience, Principality Building Society

"An astonishingly high calibre of speakers" Client Partner, Cognifide

Please visit the website for more information on the programme and speakers. For any queries call +44 (0)207 760 8699 or send an email at

Established in 1987, Marketforce Business Media has over 25 years experience of delivering high quality strategic events and B2B communications.

We produce and manage over 60 industry leading B2B strategic conferences, training courses, lecture series and webinars every year, as well as providing insights through reports and surveys. Utilising our expertise and strong relationships with key experts, we create interactive events that deliver superb learning and networking experiences. Our events take place across the UK and Europe and cover: Financial Services, Energy & Utilities, Transport & Logistics, Customer Experience, Media & Broadcasting and Economics & Regulation.