Marketforce Business Media

Marketforce to host the 3rd 20:20 Customer Experience: Financial Services Nordics on 14th & 15th March in Copenhagen

Press Release   •   Jan 25, 2016 09:50 GMT

With new developments in technology emerging every day and customer expectations continually on the rise, there has never before been a greater or more urgent need for financial services to focus on delivering excellent CX if they are to remain competitive and relevant. What exactly do today’s customers want from financial services, and what are retail banks and non-life insurers doing to meet customer needs and expectations?

20:20 Customer Experience: Financial Services Nordics is the leading forum in the region for financial services professionals to come together and share their strategies to delivering great customer experiences. Attendees will hear directly from the experts driving genuine change in financial services, equipping them to navigate the challenges that prevent organisations achieving great CX.

Key reasons to attend

  • Hear from C-level and executive-level speakers in
  • our Leader’s forum on how they deliver outstanding

    customer experiences

  • Get to really know your customers – harnessing the
  • potential of analytics
  • Discover how new technologies can transform your
  • approach to CX
  • Rub shoulders with senior-level representatives with
  • over 5 hours of networking opportunities
  • Join and influence the debate during our interactive
  • panel discussions

    “An excellent line-up of high quality speakers and a fast-moving and highly topical agenda provide plenty of food for thought for anyone with an interest in customer experience.”
    Chief Executive Officer, Nordic Consumer Portals

    “Good speakers and content with an engaged chairman.”
    Head of Digital Strategy & Governance, SEB

    “Interesting topics and interesting conversations held. Lots of thoughts to take away”
    Senior Manager - Digital Banking, Lloyds Banking Group

    “A fast moving and interactive conference that explored a wide range of customer experience elements”
    Head of Customer Experience, Principality Building Society

    “Some excellent speakers with insightful views both interesting and useful takeaways”
    Associate Director, Fidelity Worldwide Investment

    Please visit the event page on our website for more information on the programme and speakers. For any queries call +44 (0)207 760 8699 or send an email at

    Established in 1987, Marketforce Business Media has over 25 years experience of delivering high quality strategic events and B2B communications.

    We produce and manage over 60 industry leading B2B strategic conferences, training courses, lecture series and webinars every year, as well as providing insights through reports and surveys. Utilising our expertise and strong relationships with key experts, we create interactive events that deliver superb learning and networking experiences. Our events take place across the UK and Europe and cover: Financial Services, Energy & Utilities, Transport & Logistics, Customer Experience, Media & Broadcasting and Economics & Regulation.