MITIE secures Midland Heart mobile caretaker services contract

Press Release   •   Nov 08, 2011 22:15 GMT

One of Britain’s leading housing and care groups has selected MITIE to provide an out of hours mobile caretaker service to its residents in over 32,000 midlands properties. 

Midland Heart chose the FTSE 250 strategic outsourcing and energy services company for a three year response services contract across its midlands property portfolio to patrol housing schemes and monitor visitors as well as checking that security doors, communal lighting and other equipment are in working order. 

The team, which comprises three response vehicles with two officers per vehicle, ensures that any criminal activity, graffiti or other anti-social behaviour is reported so Midland Heart is able to work closely with the police to investigate. 

MITIE’s Total Security Management (TSM) business secured the contract to service the Midlands’ largest housing and care group following a competitive tender process, and was chosen based on its capability to self-deliver all services and its specialism in response services.

Bob Forsyth, Managing Director, MITIE Total Security Management, said:

“We’re delighted to be working with Midland Heart within the communities it operates. Our highly trained officers have received additional training to prepare them to situations that are beyond their normal remit.” 

David Taylor, Head of Lettings and Tenancy Standards for Midland Heart, said: 

“Midland Heart is committed making communities safer for our customers. MITIE’s mobile caretaker service has enabled us to extend our activities so that we can provide a timely responsive service out of hours, a time when reassurance for our customers is needed most.” 


Notes for editors

What is MITIE?
We’re the strategic outsourcing company. What does that mean in practice? We manage facilities, properties and assets for our clients across the UK and beyond.

We work with our clients in three ways; some take full advantage of our whole range of expertise, others may only need one aspect of what we do:

Strategy and consultancy
+ Facilities and project management
+ Service delivery

Our strategic input can add value at the highest level by helping clients to manage their assets, while our practical management expertise can save customers money and reduce their carbon emissions. We work with a vast number of clients in every industry across both the public and private sectors and deliver the broadest range of services that can be found in one place: from integrated facilities management to engineering maintenance to lifecycle energy management and much more.

There’s a lot more to MITIE than you probably think. We’re a big company with big ambitions – a leading FTSE 250 support services business, with more than 61,000 people, revenues in excess of £1.9bn, and a reputation for being the best.

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