The CCMA Awards, now in their eighteenth year, aim to endorse best practice, reward innovation and promote excellence within the contact and call centre industry. These prestigious awards recognise outstanding performance by managers and supervisors of contact centres, helpdesks and customer service organisations throughout the UK.
Neopost Limited, put forward one of their employees, Adam Lynch for the Support Manager of the year category. For this category the judges assessed each nominee across seven areas:
- Current role and personal progression
- Performance of the work area responsible for
- Recruitment, training and development
- People and communication
- Policies and legislation
- Planning and technology
Adam, was put forward by the judges as a finalist and he won Bronze position.
Warren Tait, Customer Services Director, Neopost Limited, says “Adam Lynch has played an instrumental part in our contact centre strategy and thoroughly deserves the recognition. We are all very proud of him, well done Adam.”www.neopost.co.uk
Neopost are a leading supplier of mailroom solutions in the UK and globally.
Direct presence in 19 countries
800,000 customers in 90 countries
Listed on the Paris Euronext
Circa €1 billion global turnover
We are a reliable partner that designs, delivers and supports solutions. Our solutions make mail faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally.
Our intelligent software solutions improve deliverability and help manage the mail process from creation to delivery and receipt so it is easier to rationalise and control mail content and interface physical and electronic communications.
Our solutions deliver:
From small businesses to large national accounts we work within both the private and public sectors, for any type of mail, volume and postal carrier.