Portfolio Comms

Networks First Launches New Network Maturity Assessment Service

Press Release   •   Oct 13, 2010 10:28 BST

Providing in-depth gap analysis to promote best practice and performance in line with NIMM

Redditch, 30 September 2010 - Networks First, an independent provider of support services for network infrastructure (www.networksfirst.com) has launched a new network maturity assessment as part of its already popular professional services portfolio.  The assessment will assist NHS Trusts in reaching the compliance levels set out by NIMM, the NHS Infrastructure Maturity Model, developed by NHS Connecting for Health (CfH).

The network maturity assessment provides valuable advice on how to achieve better operational performance and increased ROI from the current network investment. Other advantages include the ability to look for potential ways to reduce existing network costs as well as align the network infrastructure closer to the organisation’s current business objectives.

With increasing pressure on the IT director and network manager to achieve more from their Trust’s existing IT investment without further cost to the organisation, Networks First has developed a high level network design and assessment service. The new maturity assessment service enables not only an independent view of how the network is designed, a comparison to industry standards, but also how it is being managed and operated by the organisation, providing a valuable benchmark tool using a five-phased network maturity model.

Jason Peach, Head of Professional Services at Networks First, explains: “By comparing what is currently deployed against industry and manufacturer recommended best practice, we are able to provide NHS Trusts with an accurate benchmark of where they are in terms of network maturity. Their entire network processes are placed under scrutiny, looking at everything from how they manage incidents coming in, to security procedures, or tracking activities through to completion.”

Peach continues: “This service is all about giving organisations the knowledge they need to take a proactive approach to network management, utilising a life-cycle approach to gaining and then maintaining high network availability. The final report provides not only key observations but a priority list of actions which will ensure the network assets are being deployed and operated to maximum advantage; ultimately enabling organisations to understand the effectiveness of their networks.

“This service allows organisations to take the Do More challenge and change the classic perceptions of network management and the standard ‘fire-fighting’ approach to network issues. According to Forrester Research 67% of IT personnel are unaware of problems until end-users call their help-desk and over 40% categorised their approach to network management problems as reactive rather than proactive. This is an unnecessary cost to any organisation and simply unacceptable with the tools available to today’s IT director.”

Since it was first created by Gartner in 2005, the Network Maturity Model has found favour with many public bodies and is now recognised as a valuable and respected method of evaluating and developing communications infrastructures.

For more information on benchmarking an organisation’s network management function, Networks First has produced a white paper ‘The business case for network management’ which is available at http://www.networksfirst.com/services/network-maturity-assessment.

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About Networks First

Networks First is a specialist provider of converged network support services.  Its people, passion and skills blend together to create a distinctive customer support experience. Going beyond the traditional ‘break fix’ approach, Networks First’s commitment is to the restoration and ongoing sustainability of networks. A partner focused support services organisation with multi-vendor and mixed technology capabilities, Networks First’s partners, include Dell, Mitel, HP, Avaya and Westcon Convergence. Following its acquisition of ANS, a leading provider of support services for IP telephony solutions, Networks First is now the largest independent provider of converged network support services in the channel. www.networksfirst.com

Please contact Louisa Constable/John Machin at Portfolio Communications on 020 7240 6959 or email networksfirst@portfoliocomms.com

Date: 30.09.10                        Ref: 10-088