National express delivery network Nightfreight (GB) Ltd has chosen NX Framework, from DA Systems, to provide the logistics technology for its specialist 2-man home delivery (Deliver2home) service.
NX Framework has been rolled out to all 80 dedicated vehicle crews and is being used throughout Nightfreight’s 27 Deliver2home depots to ensure that accurate and timely delivery confirmation, including real-time, electronic Proof of Delivery (POD) is fed back to customers. The solution also fully automates collection and delivery processes by the scanning of consignment barcode information, using handheld mobile-data devices, carried by each driver.
The new web-based solution replaces a paper-based, manual system and as part of Nightfreight’s in-built culture of personal customer care, the new system means an improved customer service response as a result of precise, up-to-date information being made available. Through a web-portal, Nightfreight can now view every stage of the collection and delivery process, all in relation to the daily bookings, updated via each driver’s rugged Intermec CN50, in-cab device.
NX Framework, from DA Systems, was chosen following a competitive trial in which DA Systems was found to be more responsive, the software better designed and importantly, more user friendly.
David Upton, managing director, DA Systems said “NX Framework has been designed to deliver to the core expertise of a customer’s business. The fully managed service offers a bespoke, mobile-data solution specifically designed to cater for the evolving requirements of today’s multi-contract, multi-customer, vertical markets and it precisely matches Nightfreight’s needs. With over 10 years experience in providing transport software solutions, we are keen to assist Nightfreight in adding value to their services and to provide a platform from which future additional services may be offered.”
Paul Tyson, director, Nightfreight’s Deliver2home said “The solution helps us to maintain our position, ahead of the field, in 2-man delivery. Because we can monitor the status of every job, accurately, in real-time, this will enable us to offer 3-hour delivery windows. Measurable financial savings are expected, not only through instant POD capture, but also via the automatic collection and delivery barcode verification. NX Framework provides us with the real-time operational data that we need to achieve our customer promises and the management data that we need to devise and roll-out clearly differentiated services.”
The software solution makes full use of the device capabilities. Full photo capture from the Intermec CN50 is used as evidence of successful collection, unsuccessful delivery or package rejection. Additionally, separate devices are not required for phone calls or for GPS positioning, so device consolidation adds to the financial savings.
About DA Systems
Formed in 1999, DA Systems is a leading UK provider of software solutions which enable end-to end management of the movement of goods and people across the transportation, logistics and service delivery sectors. Through Advanced Courier Interface, DA Systems provides real-time management and scheduling for distribution, fleet and field-based staff operations. DA Systems’ highly advanced NX Transport and NX Fleet Tracking solutions deliver instant, seamless communications between office and field-based staff. NX Framework, a fully managed, real-time, bespoke mobile-data solution, enables the secure, efficient transfer of any type and quantity of data.
By using these powerful systems, organisations can control and manage their operations, significantly reducing operating costs, increasing business efficiency and maximising service quality. The company has over 60 UK customers that include, UK Mail, DX Group, Rico Logistics, Courier Systems and CEVA Logistics.
National delivery network Nightfreight is unrivalled in the combination of services it brings to business customers. Offering four main delivery ‘channels’ – single parcel express and non-standard freight, two-man shared user home delivery nationwide (deliver2home), a specialist warehousing, handling and installation ‘white glove’ service (pacemaker) and dedicated contract logistics - customers can take advantage of unique shared benefit solutions.
Established in 1984, the company culture is driven by personal service values and imaginative, technology led solutions. Employing 2,500 staff across 52 depots nationwide, Nightfreight is widely recognised as the market leader in delivery of irregular dimension and weight (IDW) consignments. Its wide ranging client portfolio ranges from SMEs to top household brands including B&Q, House of Fraser, John Lewis and Wilkinson.
For more information contact:
Marketing & PR, DA Systems
Tel: 01628 850850