SmartTask Attend Bringing Security to Glasgow East End Carers

Press Release   •   Oct 10, 2012 08:49 BST

Glasgow East End Carers (GEEC) has become the latest firm to enjoy the security brought by SmartTask Attend.

Glasgow East End Carers has chosen Skillweb to help improve their lone worker policy for carers operating in often volatile localities.

Angie Fitzgerald, respite manager at GEEC, said: "We operate in an area that has a reputation and although we only employ local individuals who know the areas, we still need to safeguard their safety and we thought that perhaps using this system would assist us in doing that." 

SmartTask Attend was found to be the best product for the needs of GEEC for its simplicity and the support Skillweb offer to companies when choosing the solution and once it has been adopted. 

"After a meeting with the representatives, the system was explained fully and I just felt that it was probably the best for us. Also when the application was installed and the system was shown to us, it seemed very easy. I was impressed with how it went and how simple it was to actually load the system," Ms Fitzgerald stated. 

"The solution will be given to front line carers, especially the ones that are out working on the morning and evening run. The areas that we operate in can be quite volatile and though the girls are street wise, you can’t have too many safety measures for them."

GEEC works under the auspices of the Princess Royal Trust and offers help to those that cannot manage to look after themselves due to disability, serious illness, old age or substance misuse. Providing home care services and support for existing carers, the company was formed by a group of local people who had experience of having to care for someone. The GEEC aims to provide a range of services to assist service users to remain in their home, promoting independence and a holistic approach to caring.

The company is also contracted by the social work department and deals with the welfare of children and other vulnerable members of society. 

SmartTask Attend is a simple and easy to use time and attendance system that can help companies like the GEEC improve lone worker security and overall efficiency. Using the latest Near or Remote Field Communication technology, care providers can track workers. The application is built into carer’s mobile phones and records the arrival and departure of workers when devices are swiped over tags/labels unique to a patient’s home. This up-to-the-minute information is then sent to the business and is digitally logged. 

The solution is a useful tool for domiciliary care organisations, adult social care services, community services, community nurses, midwifery services, on-call doctors, mental health clinicians and reablement services.

With the final review of personal care budget to take place next month, meaning that patients will be placed in role of consumers, technology like SmartTask Attend will be vital for care providers to demonstrate to potential service uses their ability to deliver timely and regular care. 

Many local authorities now demand electronic call monitoring as a contractual requirement for procurement practices. HillGreen Care & Support is one service that has already adopted SmartTask to meet these specifications. The business is now working  to enhance its ability to deliver individualised, community-based flexible solutions, and meet authority demands to move away from residential care, with the help of SmartTask Attend.

Skillweb provides mobile computing solutions that enable private and public sector businesses to better track the movement of goods and to manage their mobile workforces. The company has been operating for over 12 years, deploying end-to-end tracking systems for an international client base, and is now responsible for in excess of 25 million transactions each month worldwide. Customers are fully supported by Skillweb’s UK-based in-house development department and customer service team. Skillweb has a proven 99.99 percent system uptime record and on-going support - The envy of others in the industry. 
Skillweb is a profitable and privately owned business that is growing at a rate in excess of 25 per cent each year. It is committed to ongoing investment into technology and software innovations and reinvests 25 per cent of its turnover each year into research. The company works with a wide range of postal, home delivery and mobile worker organisations across the UK and globally, in many cases for more than 10 years.