you know the right questions to ask.” says Allan Tofield of Richmond.
“There’s nothing like supporting the Dorset economy and using a local business to get the job done,” says Allan. “We live and work in the area so it’s in our best interests to do the job well and ensure we deliver on our promises.”
Allan says very often the quality of a company is only revealed when the customer has an issue.
In my experience clients rarely ask enough questions about the company, its history and credentials, as well as product guarantees and on-going service. The number one question is always: ‘How much?’ Then comes: ‘How soon?’
However, using local businesses affords a far more committed personal service and facilitates prompt resolution to everyone’s satisfaction with the minimum of fuss.
In fact, Allan welcomes questions from customers and if any situation arises it gives him the opportunity to improve the way Richmond does business. He suggests the main questions you should ask:
Are your operatives fully employed and properly trained?
Do you have a Waste Licence to dispose of all waste responsibly?
Are you fully insured (eg. public liability, professional indemnity) and do you meet Health and Safety requirements? What accreditations and industry standards have you achieved?
Do you have any client testimonials to substantiate your work? Is it possible to view recent projects?
Allan said; “Sadly, usually customers do not ask enough questions yet they are happy to allow access to all areas in their most valuable asset – their home.”
Last but certainly not least, it’s also important to protect your home during installation. Remember to ask how they will protect your carpets, furnishings and decorative surfaces. Will they use dust sheets and vacuum cleaners to leave your home clean and tidy on completion?
Richmond was established in 1999 and has grown year on year. They have had a great start to the year having recently received accreditation from three of the Country’s leading Health and Safety organisations, coupled with a move to larger premises.
For more information on how Richmond can help you by providing the correct answers to these crucial questions, contact their friendly team on 0800 614102 or visit their website at www.doubleglazingdorset.com.
-- ENDS –
Words : 387
Richmond has been run by Allan Tofield since January 1999 and is now a well established and respected company, taking the safety of both staff and clients very seriously by ensuring a comprehensive Health & Safety policy is in place. They are licensed by the Environment Agency and all waste is disposed of responsibly.
Theyhold comprehensive insurance, providing essential peace of mind in addition to being FENSA registered, Constructionline, CHAS and Safecontractor accredited so are fully building regulations compliant.
Their fitting teams are fully employed and can expertly install the locally sourced products to further support the local economy and it’s environment. Richmond pride themselves in the prompt, polite and professional attention of their staff at all times who are respectful to you and your property. All work is fully guaranteed and their website contains many client testimonials.
Alexandra Eaton MCIM Chartered Marketer