ASC Incorporates Teleopti’s Workforce Management Solutions into WFO Suite
Stockholm 11 February: Teleopti, a global leader in workforce management (WFM) software for call centers, and ASC, a leading global provider of innovative solutions to record, analyse and evaluate communications, today announced they had signed a global partnership agreement on January 16, 2013.
The partnership aims to strengthen the power of ASC’s workforce optimisation (WFO) suite and provides new markets around the globe for both organisations. ASC’s WFO suite comprises communications recording, quality and performance management, speech analytics and desktop analytics, eLearning, customer feedback and workforce management.
Teleopti, which has installed its WFM system at hundreds of organisations, is the largest vendor outside of the United States, and runs offices in key markets in Europe, Russia, the Middle East, APAC and China.
Olle Düring, CEO of Teleopti, said, “ASC’s global reach meshes well with our own, and its commitment to excellence has been established for decades. We are delighted to include our WFM technology in its WFO suite, and our mutual interest in workforce optimisation will ultimately prove beneficial to our clients, colleagues and partners.”
Dr. Frank Schaffrath, CEO of ASC, added, “We are pleased to provide Teleopti’s WFM software as part of our workforce optimisation suite. Teleopti has established a tradition of excellence in its field, making it a perfect fit for our WFO solution. The combination of our portfolios and individual strengths represents a win-win collaboration for both our
Workforce optimisation analyses customer interactions to improve organisational performance by optimising employees, processes and technologies. Workforce management, a key component of WFO, ensures the right person is assigned to the right task at the right time.
ASC is a leading global provider of innovative solutions to record, analyse and evaluate multimedia-based communications. ASC’s solutions reveal information, enabling companies and organisations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs. First responders and public safety organisations enhance reactivity in emergency situations.
Teleopti is a leading provider of solutions for strategic Workforce Management (WFM) and Telecom Expense Management (TEM). The company is renowned for developing advanced and user-friendly solutions based on client requirements. Hundreds of enterprises around the world rely on Teleopti to achieve optimal operational efficiency in their contact center in order to provide the highest levels of
service to their users. Teleopti has several local offices around the world and operates through a comprehensive network of partners.