Stockholm, Sweden — Teleopti, a global provider of workforce management (WFM) solutions, today announced that its WFM solution, Teleopti CCC, is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.
Teleopti CCC helps businesses manage, involve and improve all aspects of workforce management in today’s contact centres. Teleopti CCC Release 7 is now compliance-tested by Avaya for compatibility with Avaya Aura® Contact Center Release 6.3 and Avaya Communication Server 1000 Release 7.6.
“The interoperability between Teleopti’s workforce management solutions and Avaya’s contact centre solutions benefits our joint customers,” said Enri Bimbashi, Product Manager, Teleopti. “With an open, standards-based platform, our customers can get the most out of their communications infrastructure by easily and cost-effectively incorporating new technology to suit their particular business needs.”
Teleopti is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party solutions that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Teleopti is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“Teleopti’s latest update to their CCC workforce management solution has undergone formalized interoperability testing,” said Eric Rossman, vice president, developer relations, Avaya. “Working with independent technology companies to assess compatibility through the Avaya DevConnect Program helps us ensure that Avaya customers can confidently upgrade and leverage the latest technologies from Avaya.”
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
TELEOPTI is the leading provider of solutions for strategic Workforce Management as well as Telecom Expense Management.
The company is renowned for developing advanced and user-friendly solutions based on clients’ requirements. Hundreds of enterprises around the world rely on solutions from Teleopti to attain optimal operational efficiency and provide the highest levels of service.
Teleopti, established in Stockholm, Sweden in 1992 operates through a comprehensive network of partners. Visit our website www.teleopti.com to find out more.